I think we have a tendencies as humans to be our own worst critics. I tell people all the time, nobody hates me more than me. Sometimes I'm kidding, sometimes I'm not. At the end of the day, we're always looking at ways we can be better personally, professionally, morally, etc. So, it's sensible that you disagree, but I'm telling you...you guys don't realize how good you at what you do.
There's so many companies in every line of business looking to cut corners and get lazy in this day in age - Hot Toys is a great example of this. Of the major players, I think Damtoys is certainly a better standard of what companies should strive to be in this hobby, and I would certainly equate you guys more with Damtoys than Hot Toys, given your quality, attention to detail, customer service, and listening to your fanbase. You just don't get much of that anymore.
I don't typically like speaking for others, but I'd feel confident speaking for everyone on this board in that if this hobby had more people like you and the team at Lim, we'd have a much more enjoyable hobby.
You guys are great - please never change.