Block eBayer:
whoaitsjoedahoe-1
I sold them a New Hot Toys Diecast War Machine Mark II SS Exclusive Edition (includes a mini green figurine).
Short Version:
They sent me a picture that the mini green figurine was broken. Wants to keep Hot Toy and Full Refund. Being difficult to work with. They know the System considering their messages below. Stressful process.
The Story:
They paid and said "hope that the figure and box are in tact without any damage or dents". A day later they asked to cancel the transaction because they have bad luck with USPS but after more messages, it was ok to mail it so I did with Insurance they offered to pay for and I paid for signature. They get the package and send a photo of the exclusive green mini figure being broken. They say "Damage to product. If you would like to submit a claim to USPS." The mini green figure status: "The back minimum was broken off and bent". I ask them how the actual Hot Toy is and they say "Overall I am pleased with the figure, the lights have not been tested yet because that is quite the hassle installing the batteries. It's just the minutiae of the mini figure being broken on account to the rough handling that bothers me most. I like my products to be perfect."
I totally get it. I do. I also know how sturdy the foam is in that HT box. When I asked for pictures, they only sent pictures of the shipping box (which was damaged) I put the HT brown box and HT box in. After having to continually ask them for actual photos of the Hot Toy and those HT boxes themselves, they finally responded to my asking for pictures a few messages later saying they will get to it when they have the time. They sent photos and aside from a small dent in the HT brown box on the bottom, the HT box looked Immaculate, just as I sent it.
They initiated a Return. After submitting the ShipCover claim, I accepted the Return of item with full refund. Now they are telling me that I agreed to letting them Keep the Hot Toy and a Full Refund. Nope. I did offered them a partial refund because it was the mini green figurine and not the HT itself and because it was easier.
Here's a part of the conversation. For the record, this eBayer has super fast communication and I was always going to initiate the insurance claim.
Me - Well I would like to refund your money back. I contacted eBay about what to do in an unfortunate case such as this. I have been advised to ask for the item back and to give you a full refund. Let me know where you stand on this.
whoaitsjoedahoe-1 - "I'd really like to keep the figure in all honesty, why not put up the claim on USPS with the insurance I paid for?"
Me - "What would you like me to do for you?"
whoaitsjoedahoe-1 - "I would have done it but I don't have the physical receipt lol. But if it's not too inconvenient I think it would work best"
Me - "I want to make sure I am understanding this correctly. I would initiate the insurance claim and fully refund you your money and you'll keep the item. Is this correct?"
whoaitsjoedahoe-1 - "
That's how the insurance works haha"
Me - "Ah yes. Well I would like to have the item back. But yes, I do want to fully refund you
"
whoaitsjoedahoe-1- "When you put the claim they reimburse you so you get to keep the money that you made selling the item"
The dispute is still going on. I have been on ebay since I think 2001 but started selling in around 2010. I have over 1000 feedback.
whoaitsjoedahoe-1 has under 10 feedbacks but something tells me that this isn't their first rodeo. In case they have more User ID's, Beware of an address with Anchor Ave in Spring Hill, FL
