Not all companies work like Mattel… in fact based on my experience Mattel is really weird.
You can just compare them to how Hasbro handles direct to customer sales. Hasbro works how I'd expect it to work. Mattel always is surprising with confusing and sometimes antagonistic things they do.
I guess. I just had a frustrating time with Sideshow CS this week. (They're a lot less flexible on moving payment dates around than they used to be.) And the two seem to add up for me....