Just got a reply! back! Thank you SideShow
David (Sideshow)
Aug 27, 9:42 AM PDT
Hello James,
Thanks again for taking the time to reach out, and giving us the chance to make this right. At your request, I have booked replacement order, #xxxxxx, to replace the damaged Aspen statue. This replacement will ship to the address from your original order.
Look for an automated email we have just sent with instructions and a prepaid shipping label for the return of the piece. Please make sure to check your spam/junk mail folder in case this does not make it to your inbox! Your replacement will ship once we receive the original piece into our warehouse.
If you have any questions about this return and exchange, please let me know so I can continue to assist you!
David
Sideshow Returns Team
David (Sideshow)
Aug 27, 9:42 AM PDT
Hello James,
Thanks again for taking the time to reach out, and giving us the chance to make this right. At your request, I have booked replacement order, #xxxxxx, to replace the damaged Aspen statue. This replacement will ship to the address from your original order.
Look for an automated email we have just sent with instructions and a prepaid shipping label for the return of the piece. Please make sure to check your spam/junk mail folder in case this does not make it to your inbox! Your replacement will ship once we receive the original piece into our warehouse.
If you have any questions about this return and exchange, please let me know so I can continue to assist you!
David
Sideshow Returns Team