What a mess! Yesterday I sent Molecule8 a message on Facebook, requesting them to cancel my order and issue a refund to me. Their response was I have to cancel my order via PayPal. What?! Why do I have to do the work to get my refund? Anyway I got onto the PayPal site and looked into it, apparently I can't cancel my order once the payment is "completed" and believe me, I tried everything. There were not any options given to me to "cancel" the transaction of this order...it kept saying it can't do it cause the payment was completed and that I needed to contact the seller, they're the ones who have to do it.
That makes sense because in the past, whenever I wanted to cancel my order with a company, they were the ones who did it and they issued a refund to me with no problem. I didn't have to lift a finger. Well clearly not with this so-called company. Anyway, I sent an email with an explanation to their office and then I received a reply back from them, it's from this guy, Ajay Chadha, and what he said in his email was "You can cancel your order via PayPal. Thanks."
Really?! That's it?! Ok they want to play hardball with me? Fine. I reported them to PayPal and opened a dispute claim. So we shall see what happens next.
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