1) Product information states figure is 31-5 cm, in product information.
2) Who the hell is Haysbert. Almost is not quite. No one can control what you do with a figure after you have received it. Not all figures are able to be changed onto a taller body. This isn't a criteria for purchasing a figure.
3) The suit, shirt & tie are possibly not the worst we've ever seen either, but what has that got to do with anything. Pics have been up for a good while now. No one said it was going to be the best suit ever mass produced.
4) All items included with the figure were stated in advance.
5) Why did you pre-order it in the first place?
6) That is your perogative.
7) You have the money or you wouldn't have pre-ordered it.
Your cancellation fee will be doubled for being irresponsible and lame. So says the figure Nazi. No joy for you.
Yes I'm being satirical, though, none of those are valid reasons for cancellation, other than stating the obvious, which is, you've had a change of heart after reading the opinions of others. I'm sure Toys 2 will look after you in any event.