So I got my 1/4 scale Jason figure from BBTS today. The mask straps are glued on incorrectly. I shot BBTS an email regarding replacements, but I'm not hoping for good news. I don't think NECA will help me out either because I didn't purchase it through them. I might try and pry the straps off and re-glue them, but whatever epoxy they use is really strong. I'd need to touch it up with paint afterwards as well. It's not incredibly noticeable, but being that his mask is the focal point, it stands out to me like a sore thumb. I need to move past NECA altogether, really. The prices all add up after awhile, and the quality just isn't there.
If BBTS doesn't come through for you, I would try asking Neca for a replacement. True, you didn't buy it directly from them, but it's still their product. And, I'm positive that they've shipped out replacements before regardless of where the product was purchased. Give it a shot.
I picked mine up on Wednesday evening but have not had a chance to unbox (Family weekday life is busy). Plan to unbox today and maybe shoot a youtube video where I will compare this to other 18" scale Classic figures from back in the day. Concerned about my mask now......
BBTS thinks they'll have a replacement mask mailed out to me in a week or two. I'm really very happy that they were able to help out with this; I was afraid I was going to be SOL.
Looking my figure over again, I did notice some missing paint (paint rub-off) on his forehead. Looks like the paint may have still been a bit tacky when the mask was slipped on - some of it was transferred to the back of the mask. I'm not going to sweat that at all, as I'd never display him without his mask, anyway.
At least I'll soon be able to re-create this awesome pose on my shelf: