I agree man. Truth be told, this is the first time I have been personally treated this way by them. I have heard many stories like yours, but never experienced it myself. And again, with their LAME excuse, they did offer to replace it. But that's it, not a refund or a partial credit. Why would I want another one? I already swallowed a lot in keeping the Wolf bust, and that's solely because I love the sculpt and plan of repainting it myself at some point. At twice the price, this was the last straw.
And again, just stand back for a second and realize you are being asked to use modeling clay to hold your new $1,250 statue together, and tell me if you think that's even remotely acceptable.