Tbolt
Super Freak
Yes, that is definitely suspicious cause it sounds like a return that a disgruntled customer lost his head over it. When I first saw this statue go for pre-order, I thought the base would have to be assembled and the branches would have to be too. So, when I opened mine, I was happy to see the excellent packaging and the base was 1 whole piece. The foam is supposed to do it's job keeping the statue tight and movement free, unless UPS tossed it on the asphalt from many feet which I doubt. Either way, you would see noticeable damage on the shipper, art-box and foam. Let us know what SS says about this cause this was definitely 1 of those statues that needed a special packaging. I'm pretty sure they will instruct you to keep the statue itself which is undamaged and they will have to send you a replacement base in another exact foam packaging for protection. I can't see them doing it no other way, it needs that exact foam during the transit. Good luck, I hope you get Mike Hollister who is very good with returns/replacements.
Since you mention foam, did yours have that soft foam around the base? Mine was only encased in the packaging styrofoam, no soft foam at all around the base. There was soft foam around her right hand but that was it.