That was the suprising thing, there were no major dents or gouges in the box. I have never gotten anything THAT damaged before. I mean, the base is in SEVERAL pieces, so it was broken for quite awhile, knocking around in there. I honestly think it was a return that they just never opened and sent back out (that QC sticker being on a piece of tape is kind of a giveaway). It looked a bit like it had been retaped as well. I am not even sure how it could get smashed like that in the box. Still waiting for a reply. I would think it would not be that hard to resource a base still. I mean, this thing came destroyed. Just about every part of it was broken. Every vine has pieces broken off, just a disaster.