I am getting more and more pissed off. So I have placed my order months ago, being quite certain that it will be shipped. Had SS made their minds about screwing european customer over a little bit earlier, I could have placed my order directly through SS site and have a chance of getting the statue. Now there is none thanks to sideshow crappy service. How is it that almost noone is ever complaining about their service? Even if they screw up big time, like they did with mythos Vader. Sure, there were a few unhappy people, but most of them were like "oh its a minor let down, but w/e, statue is still awesome". That is why for such a long time SS didnt even bother to release an official statement. They were testing the customers if they will simply let them get away with that, or at worst if they accept some ridiculously low discount for future purchases.
I wonder why people like being treated like crap, even despite paying alot of money. BEcause of that SS does not care nor they ever will. It is all because they know they can get away with everything by offering some ridiculously small partial refund or a full refund if you pay the shipping costs... It is really disgraceful. I remember one dude complaining that one of his statues was damaged (and it didnt seem like it was damaged in transport). All SS did was to offer him a refund, because "unfortunately" (as if they cared at all) they didnt have any more pieces left for replacement.
Market of collectibles is very specific thus requires specific approach to customer service.
Sorry for being bitter, but this situation has really upset me. Different things happen and I like to think that I am an honest person. But screwing people over and then feeding them bunch of bs as an "explanation" and merely "sorry for your inconvenience" is highly unacceptable.