This isn't directed towards any one in particular, but when upset, even if understandably so, it's usually not best to go with "I spend (insert amount) of dollars" and "I've been a customer for (insert time)". Having worked customer service in the past for a successful company, I would try my best to help an upset customer but when I heard those words, the first thing I always thought was "let me just focus on your current issue because you along with everybody else here spends X amount of dollars, because everything we have is expensive to begin with". I've worked alongside top notch people who helped a lot of people in great ways, but none of them like hearing "I'm a big spender!". Big spenders are the average customer so it's not the best way for a customer to get what they want. Plus, top level spenders will be taken care of to the point they'd never need to say all that.
But sorry for your issue Mesa, have you tried to slightly push or pull (whichever is more appropriate for your case) the legs/vine together to see if a fit can be forced. I had this peg/misdrilled hole problem with a non SS statue I have, I didn't do anything yet but the thankfully the hole can be redrilled and the foot in the new hole could cover up the old hole so it won't be seen. Sucks you can't get a return though, since they can't replace it, I'd fight more for a return. I think you'd have a better chance with that much if you tactfully press the issue some more.
Mind me asking what you paid?
