I think the biggest problem was...PCS is slow...they are even slower around convention times. Seems like either too many new people or people just not knowing how PCS is slow + the almost back to back conventions + supposed QC = extremely long wait times. My Skeletor bust took over a months time to get reshipped / corrected.
This brought a wave a bitching, then Shin's symbol.
But in the end, as long as you know what to basically expect from PCS and dont mind the extra timeframe...it seems you usually end up with a decent quality pieces wit ha low edition size. Not something that has 2000, 5000, or even 20k or them out there after all this time. Also PCS usually ends up making pieces of characters that others are not usually doing. In example, he doesnt do a bunch of Marvel and DC (minus batman light).
What are there...like 250 of these in the world?
In example for this thought process, I ordered Conan fully expecting him to take around 2 years.
If he takes long, it sucks, but I am not surprised.
If he take less time, great.
Again, in the end, I will (should) have a low numbered, third scale, Conan, in war paint.