The very same day that I received it, I set it up temporarily on a table to check it out. As many of us know, it's an amazing piece. In any case, I then decided to move it to it's display spot and totally forgot about the head and it came loose and crashed to the floor. About 3 spikes broke off. I super-glued them together but I was so upset with the damage, that I ended up writing to Dusty who directed me to someone in customer service, who in turn directed me to someone in the returns/shipping dept and they ended up sending me a replacement Sauron head/helm. Unfortunately, it arrived with one broken spike but I was able to super-glue it back on and the damage is not noticible.
SS Customer Service = second to none.