I dunno, I thought it was easy.
Got on their mailing address. They emailed me when member id registration was open, then I registered for my member id. Then they emailed me when tickets were going to go on sale. So I took my member id, woke up, went to the site, waited in line and then got my tickets. Then they emailed me when hotel registration was going to be. Looked at the list, picked my hotels, then went to the site the day it was open and put my hotels in.
I am all set to go and it took no more than 10 minutes of reading and I never had to leave my house. I got 2 tickets with preview night and 6 days at the San Diego Marriott Marina and Marquis. I thought the whole process was pretty painless.