I like all the great things you add. You want everyone to keep quiet about their missing product. Don't want to upset the nice folks at Sideshow.
Secret Project Donut Petition
- Thread starter JohnnyT
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I like all the great things you add. You want everyone to keep quiet about their missing product. Don't want to upset the nice folks at Sideshow.
URMonkeyTron
Super Freak
That would require confronting the problem head-on. Most posting here would rather whine about it over, and over, and over, and over, and over than do something of that nature.
If only people whined this hard over relevant things. That's why nobody takes anyone seriously anymore. All they do is talk, talk, talk, talk, without any idea of what they're saying. When people offer up simple age old solutions such as following through they take it as well let me talk some more because I can.
You can lead a horse to water......
thenammagazine
Super Freak
No, I just think it's redundant other than to have a communal group to whine to. I think it's hilarious that everybody's "sent in" requests, but nobody's taken the direct route and spoken to someone "live."
You don't have to have a facebook account to contact the live chat or call the free customer service number. I think you just like to whine for the sake of doing so. The bottom line is that if HT intended this release to have the donuts, they'd be there. They're not.
barryo
Dealer of Death
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URMonkeyTron
Super Freak
Who are you to tell me how to contact SSC?
What you think is irrelevant, believe it or not nobody asked for your input.
Okay, enough already about these flippin donuts.
May I just say to those doing the reported posts, they need to look at their own actions too as the 'abrasive' behaviour in this thread goes both ways..
So, I will repeat what I posted on page 2 of this thread:
If anyone is unhappy with their purchase, please contact sideshow ASAP either using the details above, the live chat or writing to them.
I know JohnnyT mentioned he has emailed them so I will keep this thread closed until he (or someone) receives an answer from Sideshow.
At that point, as soon as a reply is received from SS, please forward a pm to me with the information and I will add that info to this thread.
Anyone who has contacted them, and hears from them please let me know and I will add it here so others are updated too.
That way everyone who has this piece and is upset about their lack of 'Donuts' will know the reply Sideshow has given and they can act accordingly. Whether a person ultimately decides to return it, complain to Hot Toys etc, it is up to the individual.
Until then, immature bickering thread closed.
x
May I just say to those doing the reported posts, they need to look at their own actions too as the 'abrasive' behaviour in this thread goes both ways..
So, I will repeat what I posted on page 2 of this thread:
Ever think that as Hot Toys Distributors they don't check the contents when they get their allotment from HT and they forward them on to the customer asap.
If the Donuts were not included they maybe they were not provided by HT, y'know the people who made the piece.
May I suggest you contacting SS directly rather than starting a petition for an item that has already shipped. They will be able to address your concerns directly, advise you if there was a mistake and let you know your options:
Sideshow Collectibles.com
Call:
U.S. Toll Free: (800) 474-3746
Int’l Ph: (805) 214-2100 ext. 2
E-mail:
[email protected]
x
If anyone is unhappy with their purchase, please contact sideshow ASAP either using the details above, the live chat or writing to them.
I know JohnnyT mentioned he has emailed them so I will keep this thread closed until he (or someone) receives an answer from Sideshow.
At that point, as soon as a reply is received from SS, please forward a pm to me with the information and I will add that info to this thread.
Anyone who has contacted them, and hears from them please let me know and I will add it here so others are updated too.
That way everyone who has this piece and is upset about their lack of 'Donuts' will know the reply Sideshow has given and they can act accordingly. Whether a person ultimately decides to return it, complain to Hot Toys etc, it is up to the individual.
Until then, immature bickering thread closed.
x
IMPORTANT UPDATE ABOUT DONUTS......
I've just been contacted by someone who has used the Live chat chat feature with SS since this thread was closed. Firstly thank you for passing this information on, much appreciated.
Here is their conversation and the explanation to everyone's enquiries:
I've just been contacted by someone who has used the Live chat chat feature with SS since this thread was closed. Firstly thank you for passing this information on, much appreciated.
Here is their conversation and the explanation to everyone's enquiries:
Last edited:
IN ADDITION....
They also received a reply by email, which reads as follows:
Dear xxxx,
Thank you for contacting the returns department. We are currently updating our website to correct the wording in the summary for the Hot Toys Iron Man Secret Project figure, but please know that there is not supposed to be a donut box included with this item. We apologize for any inconvenience or confusion this may have caused you.
If you would like to return this item for a full refund, you may do so. Please let us know and we will open a return inquiry and provide a label for you to return this item at no cost to yourself.
If you have any further questions or concerns, please do not hesitate to contact us.
Best Regards,
Daniel Campisi
Returns Representative
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320
(805) 214-2139 Office * (805) 214-2190 Fax
In the U.S.: 1-(855)-SIDESHOW (1-855-743-3746)
Outside the U.S.: 1-(805)-214-2100 x2
---------------------------------------------------------------------------------
So, as it seems the Donuts were not misplaced, forgotten or just not included. They should not have been in the description in the first place.
I hope this resolves any queries people had about these donuts.
If you are still not happy about the situation then I suggest you contact Sideshow if you want to return your item, or Hot toys if you want to complain about them not being included.
I have posted this in the Secret Project Thread too.
x
They also received a reply by email, which reads as follows:
Dear xxxx,
Thank you for contacting the returns department. We are currently updating our website to correct the wording in the summary for the Hot Toys Iron Man Secret Project figure, but please know that there is not supposed to be a donut box included with this item. We apologize for any inconvenience or confusion this may have caused you.
If you would like to return this item for a full refund, you may do so. Please let us know and we will open a return inquiry and provide a label for you to return this item at no cost to yourself.
If you have any further questions or concerns, please do not hesitate to contact us.
Best Regards,
Daniel Campisi
Returns Representative
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320
(805) 214-2139 Office * (805) 214-2190 Fax
In the U.S.: 1-(855)-SIDESHOW (1-855-743-3746)
Outside the U.S.: 1-(805)-214-2100 x2
---------------------------------------------------------------------------------
So, as it seems the Donuts were not misplaced, forgotten or just not included. They should not have been in the description in the first place.
I hope this resolves any queries people had about these donuts.
If you are still not happy about the situation then I suggest you contact Sideshow if you want to return your item, or Hot toys if you want to complain about them not being included.
I have posted this in the Secret Project Thread too.
x
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