If you are an international Sideshow Customer, you don't need to wait for a sale or discount, you will be charged full price at the border.
SSC is supplying incorrect customs information and documentation to FED EX when they ship out out items. They are always declaring the item with their full list price, even if it is on sale or we use reward points or gift cards!
Fed EX has confirmed on 11 of the last shipments I received this year alone in Canada, that SSC was declaring the wrong value on the 'electronic form' they provided to them. I also contacted the Canadian Border Services Agency in Canada, and verified with them, SSC is declaring the wrong value. According to them, they are required to declare the 'value paid' by the customer on the customs documentation. Fed EX states the the 'electronic form' only lists the items original price - nothing else!
Most recently I ordered 'Peacemaker' Hot Toys figure with reward points, and was only charged $176 for him. SSC listed him to Fed Ex with a value of $269.99 and I was charged the taxes / duties on the full 269.99 amount. Fed EX has said that was incorrect on the electronic form from SSC and they are correcting the amount and correcting the charge on my Fed Ex account.
I contacted SSC 3 different times with chat / phone calls and they CS agents simply say 'they are not changing anything' and will not discuss it at all!
Hopefully Alex from SSC that visits this forum regularly or someone from SSC management will see this thread and correct their error as any international customer that buys anything from SSC on sale or with a discount or uses reward points or a gift card, has been incorrectly charged!
SSC will you please correct the customs forms you provide to FED EX so we are not overcharged on our orders????
SSC is supplying incorrect customs information and documentation to FED EX when they ship out out items. They are always declaring the item with their full list price, even if it is on sale or we use reward points or gift cards!
Fed EX has confirmed on 11 of the last shipments I received this year alone in Canada, that SSC was declaring the wrong value on the 'electronic form' they provided to them. I also contacted the Canadian Border Services Agency in Canada, and verified with them, SSC is declaring the wrong value. According to them, they are required to declare the 'value paid' by the customer on the customs documentation. Fed EX states the the 'electronic form' only lists the items original price - nothing else!
Most recently I ordered 'Peacemaker' Hot Toys figure with reward points, and was only charged $176 for him. SSC listed him to Fed Ex with a value of $269.99 and I was charged the taxes / duties on the full 269.99 amount. Fed EX has said that was incorrect on the electronic form from SSC and they are correcting the amount and correcting the charge on my Fed Ex account.
I contacted SSC 3 different times with chat / phone calls and they CS agents simply say 'they are not changing anything' and will not discuss it at all!
Hopefully Alex from SSC that visits this forum regularly or someone from SSC management will see this thread and correct their error as any international customer that buys anything from SSC on sale or with a discount or uses reward points or a gift card, has been incorrectly charged!
SSC will you please correct the customs forms you provide to FED EX so we are not overcharged on our orders????
