Statue Snow Troll Statue

[Dvdmac1]

Right that's a factor as well.



Just fair? They email you to let you know that there is an issue with the remaining stock and you want them to ship you a broken statue? I don't get that at all. That's damn good CS work right there because they cared enough to NOT ship you a broken piece. In which you might have complained a lot that you got sent a broken piece.

Hmmmm. I guess it is your interpretation. Right now, I am a glass half full guy because it cost me an extra $150.

Good customer service would have reimbursed me the replacement cost.

I would not have complained about the broken arrival, just filed a shipping claim. I am sure that they did not pay for the broken piece from their supplier. I am also sure they have some samples that they could have filled in with.

 

[The Josh]

Hmmmm. I guess it is your interpretation. Right now, I am a glass half full guy because it cost me an extra $150.

Good customer service would have reimbursed me the replacement cost.

I would not have complained about the broken arrival, just filed a shipping claim. I am sure that they did not pay for the broken piece from their supplier. I am also sure they have some samples that they could have filled in with.

So you wanted them to ship you a broken statue and give you money back? Why would you first want them to do that and as a business why would they want to do that. They did right by everyone by not shipping a broken piece. As I said thats great customer service IMO for not sending out a broken piece.

So you wouldn't have complained about it but filed a shipping claim? In other words you would have lied that you got a broken piece and tried to get money that way. Sounds like to me you wanted to be a bit shady and don't care for SS not helping you out. How do you know they didn't pay for that? What would make you think that? I'm sure they paid for it in whatever their deal is with the factory to make the pieces. Also why would they fill your order with a sample/AP? Those most likely had been given or sent out to VIP's prior to your order coming in.

 

[Dvdmac1]

So you wanted them to ship you a broken statue and give you money back? Why would you first want them to do that and as a business why would they want to do that. They did right by everyone by not shipping a broken piece. As I said thats great customer service IMO for not sending out a broken piece.

So you wouldn't have complained about it but filed a shipping claim? In other words you would have lied that you got a broken piece and tried to get money that way. Sounds like to me you wanted to be a bit shady and don't care for SS not helping you out. How do you know they didn't pay for that? What would make you think that? I'm sure they paid for it in whatever their deal is with the factory to make the pieces. Also why would they fill your order with a sample/AP? Those most likely had been given or sent out to VIP's prior to your order coming in.

My friend, if you received a broken piece would you not want to have it shipped back and credited ? Or would you not file a shipping claim if you received a broken piece that they sent out whole?

 

[The Josh]

If I didn't know it was coming to me broke. If I knew it was coming broke I wouldn't because that's being deceitful. They told you the stock they had were messed up and you're upset that they didn't send you a broken piece. Plus they gave you a $40 credit right?

 

[Dvdmac1]

. Also why would they fill your order with a sample/AP? Those most likely had been given or sent out to VIP's prior to your order coming in.

Because that would be customer service. Would you not agree?

Worst case scenario, they should have credited me the difference on multiple statues to make up the difference I had to pay to obtain like product.

In addition, I did not mention that they were willing to offer me like credit for the extra I had to pay on statues in their inventory that they wanted to move that were not that popular but still in stock.

So, my friend, it is purely a business decision, not ethical about doing the right thing? Would you not agree?

 

[Dvdmac1]

If I didn't know it was coming to me broke. If I knew it was coming broke I wouldn't because that's being deceitful. They told you the stock they had were messed up and you're upset that they didn't send you a broken piece. Plus they gave you a $40 credit right?

I am not upset they did not ship me a broken statue. Would that make sense?

 

[The Josh]

Because that would be customer service. Would you not agree?

Worst case scenario, they should have credited me the difference on multiple statues to make up the difference I had to pay to obtain like product.

In addition, I did not mention that they were willing to offer me like credit for the extra I had to pay on statues in their inventory that they wanted to move that were not that popular but still in stock.

So, my friend, it is purely a business decision, not ethical about doing the right thing? Would you not agree?

That would be above and beyond IMO. Plus those pieces as I said are generally gone long before ours ship.

So you want them to credit your account the amount it cost you on the secondary market? The sense of entitlement there is beyond words. They did you right by not shipping you a broken statue they owe you nothing further beyond that.

No, what you want to do is only whats best for you not anyone else. You want to deceive the shipping company and want SS to do what they don't owe you.

I am not upset they did not ship me a broken statue. Would that make sense?

Yes, you are. You wanted them to ship you a broken statue so you could decieve the shipping company or you could say you're upset with SS because they didn't give you the $150-$175 it cost you get one on ebay.

 

[thenammagazine]

Hmmmm. I guess it is your interpretation. Right now, I am a glass half full guy because it cost me an extra $150.

Good customer service would have reimbursed me the replacement cost.

I would not have complained about the broken arrival, just filed a shipping claim. I am sure that they did not pay for the broken piece from their supplier. I am also sure they have some samples that they could have filled in with.

Wait. So basically, you're a thief and a conman? You want the broken statue, and want to defraud UPS/FedEx the cost of the statue even though the breakage wasn't their fault?!

 

[The Craw]

Wait. So basically, you're a thief and a conman? You want the broken statue, and want to defraud UPS/FedEx the cost of the statue even though the breakage wasn't their fault?!

sounds like something an international buyer would try to do.

 

[thenammagazine]

sounds like something an international buyer would try to do.

 

[bill59]

sounds like something an international buyer would try to do.

That's not fair guys.

Signed international buyer.




Bill

 

[cstojano]

I only briefly skimmed this last few pages but if you pre-ordered with SS and then sunk the opportunity cost to acquire elsewhere because you were honoring the pre-order then SS has the responsibility to fulfill that order. I don't know about all this shipping claims and UPS fraud and stuff like that, but SS has a responsibility to deliver the product since, in the age of NRD, they don't exactly have compassion with changing life situations or even simply changes of heart.

I think it simply comes down to this. People that defend SS and their practices are glad a company exists to develop what really is awesome pop culture product (I JUST received my PF Mola Ram and am on a bit of a high here). People that nitpick SS's policies see them as a company first that is trying to separate you from your hard earned money and get one over on you every chance they get. Most of us are in the middle somewhere (well I know a few who fall largely to one side )

 

[The Josh]

Please take the time to read everything because you have it totally off. SS said the items they had left to fill orders were broken pieces and would not fill the order with those pieces. Therefore they canceled the order and gave him a $40 credit. Would you really want them to fulfill the order with a broken piece? Also this piece was before any NRD and no money was taken. That being said even with NRD if this happened I would bet my life that they would give the NRD back to the buyer. I'd much rather get that back and pay more than get a broken piece.

Now, with NRD they do allow you to get your money back once because you change your mind/life situations. However, if things come up and you have to cancel thats the risk you take when you agree to put money down. Its not their job to make sure that all in your life goes well so you can pay for your orders.

The glaring sense of entitlement is where the nitpickers tend to fall or when they come out and admit to not being fans of Sideshow. Neither of those make it hard to pick out what side of the fence they fall on.

 

[cstojano]

Please take the time to read everything because you have it totally off. SS said the items they had left to fill orders were broken pieces and would not fill the order with those pieces. Therefore they canceled the order and gave him a $40 credit. Would you really want them to fulfill the order with a broken piece? Also this piece was before any NRD and no money was taken. That being said even with NRD if this happened I would bet my life that they would give the NRD back to the buyer. I'd much rather get that back and pay more than get a broken piece.

Now, with NRD they do allow you to get your money back once because you change your mind/life situations. However, if things come up and you have to cancel thats the risk you take when you agree to put money down. Its not their job to make sure that all in your life goes well so you can pay for your orders.

The glaring sense of entitlement is where the nitpickers tend to fall or when they come out and admit to not being fans of Sideshow. Neither of those make it hard to pick out what side of the fence they fall on.

Was the order placed for a broken product or a new product?

How much time passed between the order and the time the person was told that only broken pieces are left?

Assuming the buyer placed an order for a new product (not dented, minor damage, etc like some resellers do) and assuming some significant time passed between the order and the cancellation then SS owes it to the buyer to make it right. Well they don't owe it to them but a decent company would do so.

So now tell me which part I got wrong.

And of course they would return an NRD, that's ridiculous to say otherwise.

If I ordered a piece and waited several months only to be told they couldn't fulfill it but here's 40 bucks, meanwhile the piece has skyrocketed on the secondary market I would be pissed and that would not be a sense of entitlement.

 

[fuzzylojiks]

Was the order placed for a broken product or a new product?

How much time passed between the order and the time the person was told that only broken pieces are left?

Assuming the buyer placed an order for a new product (not dented, minor damage, etc like some resellers do) and assuming some significant time passed between the order and the cancellation then SS owes it to the buyer to make it right. Well they don't owe it to them but a decent company would do so.

So now tell me which part I got wrong.

And of course they would return an NRD, that's ridiculous to say otherwise.

If I ordered a piece and waited several months only to be told they couldn't fulfill it but here's 40 bucks, meanwhile the piece has skyrocketed on the secondary market I would be pissed and that would not be a sense of entitlement.

Personally, if I stayed up and got an order in for Optimus Prime maquette for example and they ended up cancelling it right at shipping time when he was worth 2x on the secondary market so I would have to pay through my nose to acquire one, I would definitely not be too happy, especially when an NRD is involved since that should help guarantee that the customer's reservation is honored. Sideshow does produce extras in case of damages, returns etc so those have probably gone to someone else or to the secondary market.

 

[The Josh]

I assume a new product. He hasn't said otherwise. He really hasn't given much info other than he's upset that SS didn't send him the broken piece so he could rip off UPS/Fed-Ex. Again, not much but let's roll with normal time between PO and shipping.

They do and they did. They gave him a credit for a future order and didn't ship him the broken piece. That's all they owe him period and that's how a decent company makes it right. If no money was taken from him then SS doesn't owe him a statue if they cannot complete the order.

I'm sure you've read all the posts and can see how you had it wrong.

You did say otherwise. Saying they're not compassionate to life changes or changes of heart.

I'd be more pissed if they went ahead and sent me a broken piece when I ordered one that wasn't. Especially if they had nothing in-stock to replace it with.

 

[The Josh]

Personally, if I stayed up and got an order in for Optimus Prime maquette for example and they ended up cancelling it right at shipping time when he was worth 2x on the secondary market so I would have to pay through my nose to acquire one, I would definitely not be too happy, especially when an NRD is involved since that should help guarantee that the customer's reservation is honored. Sideshow does produce extras in case of damages, returns etc so those have probably gone to someone else or to the secondary market.

This didn't involve an NRD so that example doesn't work. Sorry. Also if something happened in your example you would get your NRD back. Yes, it would suck to have your order canceled but if there is nothing to send there is nothing to send. You'd also most likely get a credit for a future order with your NRD back. It wouldn't make one super happy but as I just said there is only so much you can do. They do produce extras for damages and returns but only so many. Its not an endless supply so if there is a high run of issues they may not be able to fix all of the returns.

 

[fuzzylojiks]

This didn't involve an NRD so that example doesn't work. Sorry. Also if something happened in your example you would get your NRD back. Yes, it would suck to have your order canceled but if there is nothing to send there is nothing to send. You'd also most likely get a credit for a future order with your NRD back. It wouldn't make one super happy but as I just said there is only so much you can do. They do produce extras for damages and returns but only so many. Its not an endless supply so if there is a high run of issues they may not be able to fix all of the returns.

Well even if you didn't pay an NRD and was flexing it, it would be the same principle, you have money invested as downpayment for the piece.

If Optimus Prime didn't have an NRD and you stayed up to get one then the price skyrocketed overnight and in the end they told you they didn't have one for you and now you have to pay double to get one on the secondary market, then that's just off.

The extras for damages is not an endless supply but that means somewhere someone else got those extras and some of them may have gone to the secondary market.

 

[The Josh]

Well even if you didn't pay an NRD and was flexing it, it would be the same principle, you have money invested as downpayment for the piece.

If Optimus Prime didn't have an NRD and you stayed up to get one then the price skyrocketed overnight and in the end they told you they didn't have one for you and now you have to pay double to get one on the secondary market, then that's just off.

The extras for damages is not an endless supply but that means somewhere someone else got those extras and some of them may have gone to the secondary market.

Yes, and in the same instance I'd bet my life you'd get your money back.

It would sucks as I said. I'm sure also as I said in my last post that they would do something within reason to make it as right as possible.

No, sadly your insinuation that extras leak out or sold by SS are just not true and baseless unless you actually have proof. They're kept to replace orders and are destroyed at somepoint when they're no longer needed. I think years ago SS might have even shared pictures of them destroying some.

 

[fuzzylojiks]

Yes, and in the same instance I'd bet my life you'd get your money back.

It would sucks as I said. I'm sure also as I said in my last post that they would do something within reason to make it as right as possible.

No, sadly your insinuation that extras leak out or sold by SS are just not true and baseless unless you actually have proof. They're kept to replace orders and are destroyed at somepoint when they're no longer needed. I think years ago SS might have even shared pictures of them destroying some.

Sorry you lost me. What insinuation? The secondary market? Doesn't Sideshow customers regularly put up statues there, which is even more prolific when pieces don't require an NRD?