well i just got a reply back from sideshow, here is what they said....
Thank you very much for your patience. We apologize for the problems regarding your damaged Batman Body. Unfortunately, due to circumstances beyond our control, we have not received our full allotment of replacements to satisfy the exchange requests received for this piece.
Because of this, we have placed you on a waitlist for a replacement once these pieces arrive and we will alert you with further information as soon as we have updates for you. Your waitlist order number is xxxxxxxxxx.
If you do not wish to be on the waitlist, because we are not able to provide you with an exchange for your item at this time, we can offer you a full refund for your damaged item. If this is what you would like to do, please let us know and in a separate email you will receive instructions on how to return your item.
not sure what i should do.