This is G'DAMN FRICKIN' BS

[Mesa]

check this ^^^^ out.

I bought the Bowen Faux Bronze wolverine using the microsoft cashback. I was due a $131 cashback reward. When it was originally shipped, the seller only paid like $3 for shipping by lying about the weight of the box, printing out a shipping label, dropping it off at post office and when I got it, I had to pay $9 to receive it due to incorrect amount of postage paid.

I was none to happy about that, so contacted seller, and they immediately refunded me my $9. Well, now after waiting the 60 days, MS LIVE says I'm not eligible for the $131 due to the refund by the seller.

I contacted LIVE about it and got this:

________________________________________
From: cashback Customer Support [mailto:]
Sent: Thursday, November 20, 2008 12:11 PM
To:
Subject: RE: - Live Search cashback:Requested Pay Me but did

Hello Scott,


Thank you for contacting Live Search cashback Customer Support! My name is Andy. I am a Customer Service Representative and I will be assisting you with your request regarding this eBay cashback cancellation. I sincerely apologize for the long response times you have experienced.


Unfortunately, if your original eBay purchase was modified in any form - this includes the purchase being defective or returned, seller cancelling or refunding payment, or the buyer cancelling or refunding payment, partial refunds or full refunds, the cashback associated with that purchase will be cancelled as well.

We here at Microsoft have no further information about your transaction other than the data received from eBay, which states that your cashback needs to be cancelled due to a refund. There isn't any additional help I can provide. Please try contacting eBay Customer Support again, and let them know that your cashback was cancelled and explain why you think the purchase is eligible for cashback. I apologize for the back and forth, and wish I could be of more help. Based on this resolution, your incident will now be closed.

I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email.


Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit: https://feedback.search.live.com/default.aspx?productkey=cashbackso

Thank you for contacting Live Search cashback Customer Support.
Warmest regards,
Andy
Customer Service Representative ¿ Live Search cashback Support
https://search.live.com/cashback


________________________________________


--- Original Message ---
From :
Sent : Friday, November 14, 2008 2:58:56 PM UTC
To :
Subject : Live Search cashback:Requested Pay Me but did

Service:
Live Search cashback

What type of problem do you have?
Requested Pay Me but did not receive my cash back refund [Requested Pay Me but did not receive my cash back refund]

Full name:


Enter your Live ID name


Enter the e-mail address you would like us to reply to (Examples: [email protected] or [email protected])


Is this a new or existing issue?
New [New]

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
My cashback of $131.70 was just canceled because LIVE is reporting the store said I returned the item, which isn't true.

Item number:
Date of purchase:October 5, 2008
Purchase ID:

There was a problem with the shipping and I had to pay the post office an extra $9 to receive my item because the seller didn't pay enough postage. So that sotre offered me a small refund.

I would like this resolved ASAP. Please contact me if there are any further problems.

Scott

I then contacted Ebay, and they told me to get in touch with their marketing department so I sent them a similar email.


Does anyone have a MS LIVE CASHBACK phone number?

 

[jedibear]

I hate to be the bearer of bad news, but that refund for the shipping is what set this off. I think you're outta luck here. Hope the original seller didn't do the shipping thing intentionally...

 

[Vader AL]

i was refunded for an item that arrived damaged so i got it for 1/3 the price. i had him send me the money via Paypal rather than refund it through PayPal so it didn't connect it to the Cashback transaction.

I'd just get someone to actually look at the situation and use common sense to realize you didn't get a full refund.

 

[Mesa]

I hate to be the bearer of bad news, but that refund for the shipping is what set this off. I think you're outta luck here. Hope the original seller didn't do the shipping thing intentionally...

Eff that, I will issue a paypal claim if I have to. If I could talk to a live person, I'm sure this could be resolved logically.

 

[Bonehead15]

Eff that, I will issue a paypal claim if I have to. If I could talk to a live person, I'm sure this could be resolved logically.

Then be prepared to send the item back or you won't be getting any kind of refund from paypal.

 

[Darth Madden]

Ouch... sucks for you but a good lesson for the rest of us.

 

[nash]

well this answers my question about partial refunds and the live.com discount.

 

[Alice Adrenochrome]

All that glistens is not gold. Sorry for ya mate.

 

[ComputerFly]

Mesa, if comes down to it, see if you can get the seller to send you a full refund, and then file for his ebay fees by saying "buyer and seller agreed not to complete the transaction"... Then have him relist the item and let you redo the buy it now. That way, he will get his original paypal fees and some ebay fees back. It's his fault you're in this mess, he should be willing to do a little work.

Also, I hate that this has happened, but it does fulfill my curiosity as far as "What happens if the seller does a partial refund". Thanks for posting about it.

 

[FQRizzo]

Not that this situation doesn't suck...but it does seem pretty cut and dry to me.

 

[Jen]

I'd be super pissed too. Hope it all works out for you Mesa.

 

[Jesseawilson]

LOL I got a transaction canceled and refunded through but I didn't get the refund until the 52nd day because of money transferring BS. I ended up still getting the cash back for the transaction totaling $236!


Jesse

 

[MinMay]

sorry to hear that...got me worry..and started looking at my account to make sure none of my previous transaction was a refund. I hope you resolved it soon. Let us know the outcome.

 

[nash]

i should just refund every US buyer of my auctions $0.01 for fun.



just kidding.

 

[MinMay]

you're so cruel!

i should just refund every US buyer of my auctions $0.01 for fun.



just kidding.

 

[Gruson]

LOL I got a transaction canceled and refunded through but I didn't get the refund until the 52nd day because of money transferring BS. I ended up still getting the cash back for the transaction totaling $236!


Jesse

Sweet, free Microsoft money!


As for the cashback, you are out of luck man. This is a knows problem with cashback. Any refund at all will void it.

Some sellers are doing it to piss people off too....sellers like Nash.

 

[nash]

Sweet, free Microsoft money!


As for the cashback, you are out of luck man. This is a knows problem with cashback. Any refund at all will void it.

Some sellers are doing it to piss people off too....sellers like Nash.

lol i wouldnt do that!

 

[Bannister]

Some sellers are doing it to piss people off too....sellers like Nash.

Since you can't leave negative feedback anymore, this is a good alternative.

 

[Bannister]

lol i wouldnt do that!

You did it to me on all those Asian sex toys I bought from you.

 

[Jen]

You did it to me on all those Asian sex toys I bought from you.

I hope they weren't previously used.