Ok, so I received my order last week from AMC. Outer box was kind of small, but I was still hopeful it was both figures. As I opened the box I noticed that the figure box is actually small enough that two figures would fit in the carrier box. Sadly, the only thing packed on the other side was bubble wrap. I figured I try my chances with their customer service, since they did email me stating they would honor the agreement. The idea of having to communicate with their customer service almost convinced me not to even try and sort this out. I emailed them and the fun began:
Told them I only got one figure.
Customer Service Person 1: They were sorry my order was wrong. They asked what happened. I had already told them in my initial email, but I told them again.
Customer Service Person 2: Couple days later another email. Wanted to know the color of the belt of the figure I got.
I told him/her and I also told them that it read Green Pet at the base of the box.
Customer Service Person 3: A few days later. They were sorry I got two of the same figure. Emailed back letting them know that's not what happened.
Customer Service Person 4: A few days later. They are sending me the missing figure, but if I could send back my extra figure because it's a high demand item. They would pay for its return. Emailed them back, again, letting them know that's not what happened.
Customer Service Person 5: Several days later. Sorry for the misunderstanding. You don't have to send anything back.
All this could have been handled in one email; my first one. If only they would have read it, or maybe they did not understand it.
Long story short I should get the Red Pet on Saturday.
Can't complain too much both figures for $124 isn't bad.