Anyone familiar with the Disneyana exchange? Have you ever used it? Is it pretty good. They have a couple items I want with a nice price and it seems like a great service. Thanks!
And my goodness Aerosmith it is an addiction. I haven't had it this bad since I bought my first Star Wars PF and decided I needed all other released to that date.
Previously when asked about DisneyanaExchange.com I gave them a good review based on past experience many years ago. I recently tried buying from them again a very expensive figurine, they took my money via credit card and then for two months they gave me the runaround. Finally, I asked them to credit the money back to my credit card and they did not. They stopped answering emails and the phone. I filed a dispute with my credit card company and got a provisional credit and I am still waiting for the final credit. On another Disney Message Board another person wrote this:
"Sad to say, they sent me a check for $2000 for a SOUP SCENE they sold for me. the check bounced...
They also have my FIRE AND FURY cel that they claimed they sold for $2000 and then told me the buyer backed out. So I am out $4000.
I have no choice but to turn this over to my lawyer."
Another person on the message board wrote:
"I got the run around from them when purchasing a big fig about 8 months ago. It took them 3 months to finally get it from the owner. I thought they had all the merchandise on sight, but for the most part they don't. Their office/place of business is the owners home in a very large residential neighborhood.
Since I live in Orlando, FL, I picked the big fig up in person. The lady who owns the Exchange and I agreed on a time. When I arrived I went to the door and a young child answered saying "Mommy's not home". I waited in the driveway for over 30 minutes for the lady to arrive. She had not even taken the big fig out of the shipping box yet to see if it was damaged by the post office. Luckily it was in excellent condition. From my experience I did not think they were very professional."
This is what another person said about them on yelp.com:
"Horrible customer service. Place an order end of May, beginning of June. Call in July for a status and was chided I was calling too soon. I had to wait 6 to 8 weeks. Called August 30 and left vm. Never got called back. Called again September 1 and they had no record of my order. Martha said she's call back in 20 minutes. Still waiting..... Have since gotten the piece somewhere else."
I have gathered all this information here and telling you all about it because I previously gave a positive review of them here. I now strongly encourage everyone NOT to do business with these people.
Great collection btw too!
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