Sideshow.
That's the only toy company that I can say that I'm "loyal" to. They are on a completely higher level from the others.
Hot Toys does some good stuff but can't touch Sideshow's customer service, fan appreciation and personal attention.
I agree, Sideshow's customer service is stellar.
Ironic that you would come to a Sideshow "Freaks" site and ask the question.
One thing I've learned as a collector is that you can never remain loyal to any one company because no matter how good they are, sooner or later they will all disappoint in some way. Sideshow has outstanding customer service but probably the thing that irritates me most about them is that they never commit themselves to any license from the beginning and always give their customers an incomplete or relatively unfulfilled line. Every license they have ever had is eventually abandoned and key characters end up never getting made. It's probably the most frustrating aspect about the company aside from substantial differences between prototype and production pieces and lackluster factory paints. Hot Toys is the same when it comes to unfulfilled licenses but at least they are generally consistent with sculpting and factory paints which Sideshow is either hit or miss on. As for Hot Toys customer service... non-existent. They are the polar opposite of Sideshow. I've tried for over a year to e-mail them about getting replacement parts for my broken Aliens warriors and ED-209 and they have yet to respond to one of about a dozen e-mails. With every company you take the good with the bad and you buy what you like and pass on what you don't but it would be nice if we had a sense of just how deep these companies are going to take the license before we as collectors make a commitment to support them. If Sideshow had said that they were only going to offer 7 LOTR figures from the start and here's who we will make, nobody would have probably bought any of them knowing that the fellowship would never be completed. If they had solicited more fans choice polling to find out what 7 characters the collectors wanted to see made the most beforehand and had actually made them then perhaps the line would have had more success for both them and for us. The same with G.I. Joe. At some point interest in the line will diminish as more unpopular characters get made like we are already seeing with Star Wars and the line will inevitably get put "on hold" and that will be it and somebody will be PO'd they didn't get their Roadblock figure or Cobra-LA. You just can't please everybody but I think Sideshow, Hot Toys, and all of these other collectibles companies should listen more to what the fans really want to see made and make every effort to produce them rather than relying on repaints and variants and skimping on tooling just to make a quick buck. And the circle will never be complete with Star Wars either. Somebody's going to get upset they didn't get their 1:6 Snips.
Enter your email address to join: