I think you are missing his point. A credit is the EASY way out. Basically SSC is telling you to eat it and take the credit or return it. I don't know about you but I love SSC merch and have spent a fair amount on them. Peeps are dedicated to picking up not only some statues, but also some lineups. Most of us here fall under this category. We are pretty dedicated customers. So, if I order Apocalypse because I love the character and need him in my X-MEN lineup, I don't want SSC to tell me to eat a QC laden Apoc (and accept a credit) or return it. A company that values their customers would either make sure you received a great statue to begin with or they'll have a suitable replacement if your piece arrives with QC issues.
I personally have never had to return a statue of a character I really love and wanted in my collection ( I won't eat a ****** piece). SSC's customer service has ALWAYS taken care of me personally with great replacements. In that regard, I find myself lucky. However, if I had to return enough SSC statues of characters I really want in my collection because of QC issues, I would stop collecting from SSC. As a collector I don't want holes in my SSC lineups because I had to return pieces because of QC issues and no suitable replacements were made available. I hope it never comes to that because SSC makes some amazing merch and I really enjoy collecting from them.
