nemenforcer
Super Freak
- Joined
- Aug 17, 2010
- Messages
- 6,609
- Reaction score
- 11
Personally even if not better I'm glad xm took a proactive stance and identified the potential problem and has attempted to address it
XM can even add rods to the Phoenix.
This created an issue with the original hair 'clashing' with the bird so we had to redo the hair sculpt to flow upwards to avoid collision with the bird.
It's crystal clear why the changes were made.
Exactly! We all made a choice to PO early. We all knew the risk.
I'm surprised by some of the posters on FB ...and on SF. This time around there are some "pushy" (lack of a better word) collectors. They're making it sound like this is the most horrible statue ever ...just because of the hair. We just need better pics of the portraits when XM is done with paint tweaks. I don't know why, but I'm confident they'll look great.
Originally Posted by shorudan View Post
Hey everyone! No fighting! Watch this instead! https://www.youtube.com/watch?v=DUT5rEU6pqM
With regards to the "refund if you're not satisfied", I must apologize on behalf of my brethens that it wasn't well phrased and gave the impression "If you ain't happy, just return it." Remember, the boys skipped education in their younger days to go into the glory of inhaling toxic gas and painting kits so their phrasing may be misconstrued.
What we are REALLY saying is "We can see that you're clearly upset with the posts and frustrated feedback . We understand fully if you wish to ask for a refund and will honor it regardless of our non-refundable deposit policy."
It's funny that ultimately the end statement is the same but when put across differently, gives a very different impression. But point noted we will improve on our communication skills! Hee ya! Any distressed caused is unintended and I apologize...
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