Yet another huge EU delay coming up?

[Alice Adrenochrome]

Got notice yesterday that they're billing for Machiko on the 22nd, so I guess I can expect her some time after christmas

Better make that 'some time after New Year'. Remember: EU warehouse closed for christmas / new year holiday - December 22nd through January 2nd 2009.

 

[GondorGirl]

Actually its: EU fulfillment warehouse will be closed Monday, December 22nd through Sunday, January 4th...reopening on the 5th!

Now I can understand people having time off over the Christmas period, but i'm working on Christmas Eve, Boxing Day and New Years eve (and most days in between) so I really cannot understand why the warehouse is closed for two weeks?!?!

 

[Dusty]

Uhh! Congrats on the Anakin! No news for me though.

EDIT: huh, I just received my items! What a good thing that I was at home. Hehe.. got to love Sideshow: first they charge me for items without sending me a processing mail, and then they sent me the items without giving me tracking information. Lovely. Nothing new though.

That's interesting, as the processing blasts are sent out automatically by our system to the address you have on file with us. Please make sure that ALL of our email addresses are on your 'white list' - https://www.sideshowtoy.com/?page_id=3602

The EU department asked me to make sure you verify that we have a valid (and accurate) email address on file and please double-check your spam filters when expecting correspondence from us. If everything is accurate and up to date in your account, please email [email protected] (rather than post in the forum) to let us know that you are not receiving your notifications and tracking emails. This will allow us the opportunity to address you personally so that we can try to resolve any issues that you may be having receiving our correspondence, instead of us maybe missing this info when posted on the boards rather than told directly to us!

 

[Nocturne]

Actually its: EU fulfillment warehouse will be closed Monday, December 22nd through Sunday, January 4th...reopening on the 5th!

Now I can understand people having time off over the Christmas period, but i'm working on Christmas Eve, Boxing Day and New Years eve (and most days in between) so I really cannot understand why the warehouse is closed for two weeks?!?!

Got to agree with you there, is strange with every other company it's you get charged when your orders shipped. Not get charged wait another 3 weeks for it to go in the post

 

[GondorGirl]

Got to agree with you there, is strange with every other company it's you get charged when your orders shipped. Not get charged wait another 3 weeks for it to go in the post

Yeah, that true, I think the problem is that Sideshow charge when it leaves there US warehouse (for preorder or backordered products) I suppose to guarantee that we dont cancel after they go to the expense of tranferring it? I just wish there was a better system (this is NOT me blaming Sideshow because I can understand why they do it!)