Sink or swim, it is not up to the customer for you to make a decent product. Inart is facing major QC issues as well, are we supposed to hold their hand also?
Instead of JazzInc being upset about the review, just do everything on your part to fix the issue (which it appears he has). The problem with that however, is JazzInc had their chance to wow this Mr Mom guy and shut him up, what’d they do? Sent a dusty Batmobile with warping, someone is responsible for that, someone is responsible for paint defects, take your frustration out on those people, get them out of the workshop pronto, don’t blame your customers for having eyes. Getting upset at a random nobody reviewing a product on YT when at the end of the day, you sent him a product with your name on it that is below satisfactory, that’s the end point here. I can’t trust InArt QC, now I can’t with JazzInc. I barely can with HT, who knows about JND. You own a company, so let people speak their minds and you just release product, if it’s good, people will know.
Hot Toys isn’t out here attempting to clean up their reputation online, they’re just releasing better product now.
Woof, there's a bunch you are unpacking with statements and some of it, you will get agreement from everyone but where you need to give some grace is Joost as a company. Your take is a hot one, and to me you do not seem to have experience with building a business and/or products which is fine. But as the kids say there are levels to this ****. Getting information in context is key.
Grace:
He (Joost) started here on this very board, customizing Darth Vader and Star Wars figs. He has delivered on great pieces that no one else would touch for over a decade and has built up a fledgling business delivering on things people like.
He has successfully changed the mindset of other companies and offerings to 1/6 collectors with more options and improved quality and has clearly impacted Hot Toys with their jump back into Burton Batman properties. That makes him a disruptor, which is ALWAYS a good thing.
He has now started to grow significantly and crossing the threshold as a legit business in this space, by acquiring a full DC license and is at his largest level with this 89 Batmobile as a mass production piece. That is terribly difficult to do, especially being an international small business with no prior experience in building or major manufacturing of product at scale.
Reality:
He has released a product that is highly desired and the want for perfection is demanded. There are problems BUT he is addressing and delivering customer service more impressive than most places I have delt with. Willing to give refunds if you don't feel good about pre-orders, shipping other units if there are issues for free.
He does have issues with the injection molds and paint, I'm sure he is working with the factory to address what he can. If you don't like it see first reality check for a refund.
He trusted the factory would deliver flawless units; I am sure he did some level of inspection but there are issues. He will eat that and learn from it. If he is shipping 1,000 units and 20 or 2% as he himself states of them are defects and that may be well within his acceptable defect rate for what he is happy with.
He has some tolerance on expecting issues and sounds like the defects are on the low end for him. If you don't like it see first reality check for a refund.
He tried to engage outwardly to more community and people that don't know the story think he is a major business and been going for 30 years. Most of the influencers are not in it for the hobby, they are in for clicks. Got the product ran down, he will learn from this as well and be better for it.
This is a board that has many greybacks and have seen a lot in this hobby come and go. It has grown and is offering better than ever items, but its grown also to the point where it can breed and has bred bad actors and alternate revenue motivations made from it than just collecting and community. This fundamentally is something that the old, current and future collectors will have to experience and decide to upvote, click, subscribe, or ignore and watch on mute. But as long as there are Joosts, Inarts and whomever that try to disrupt, we as collectors win, which again is a good thing.
Be kinder, give some grace.
