gmoney5000
Super Freak
- Joined
- Sep 4, 2015
- Messages
- 4,858
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- 588
Ugh - sorry to hear that. My situation has been pretty similar.
Quick update on my situation. Sideshow agreed to exchange the figure but they said it was a "one-time courtesy". It was a giant pain in the ass dealing with them. There's only one person who oversees the returns and exchanges (Aliesha) and each time I called, she was never available to talk to and the person assured me that she would get back to me soon. After calling and emailing a few times with no response from her, I gave Sideshow an ultimatum that I was going to call my credit card company and have them get a partial refund since the item clearly was not "brand new". The Sideshow customer rep said that if I did that, then my Sideshow account would be frozen. Since I did not have anything on pre-order, I said "go ahead and freeze it"
Aliesha did finally get back to me very late that evening. She insisted that Sideshow never sells used items and that they do not consider the shipper to be part of the collectible, therefore it is indispensable. Occasionally if an item appears to be damaged in-transit from China, they will have QA open it up and inspect it before shipping it onto the customer. In my case, QA did a horrendous job of repackaging it. They will only replace something if it is damaged and the shipper does not qualify as something they will replace. I have a few issues with this:
1 - If something appears to be damaged - they should never send it off to a customer. Use the product for parts. There is nothing worse for a collector than spending several hundred dollars for a figure only to get something that looks like it had been carelessly rummaged through.
2 - Sideshow should know more than anyone that the shipper holds value to the collectors. While I personally do not need a shipper to be happy with a figure I know that others do and therefore if I'm buying a new figure from Sideshow, the shipper must come with it.
3 - Sideshow's attitude towards their customers really sucks. It took me all week and several methods of contact (2 phone calls, 3 emails and one live chat) and an ultimatum just to get someone to resolve the issue. The whole "we're doing this as a one-time courtesy" was really off-putting. I paid over $600 for this figure, have been a long-time, loyal customer and this is how they treat me.
I want everyone to know that this can happen to them with Sideshow and they don't give two ****s about it.
That stinks sorry to hear man. I've never had an issue with Sideshow...but that's because I've never purchased squat from them before. Their shipping prices are unjustified and they ship so much later than the local place I order from!
Start buying local. Your loyalty will go much further from a small business owner than a company, that I'm sure has high turnover, versus the small business that is always run by the same team/person.