$20 Cancellation Fee Sucks

[devilof76]

Ok got a question for Chicky, so is there a way to were we can up our deposit? Say instead of the $75 for the R2 and C-3PO I could put down $200 today, would that be something that could be done? Something to were you guys set the minimum for a deposit but if we want to do more we can choose too.

FlexPay has options for the number of payments you want to make, but that's the closest thing to what you're asking.

 

[thenammagazine]

Actually have done it before, due to bad service.

Did you get up and walk out before the food arrived?

 

[Viking28]

Told the waitress," you know what nevermind, if this is how the customers are going to be treated here, we'll go somewhere else."
Oh to answer your question, yes.

 

[Chicky]

That isn't the case as I've asked and have been refused.

Please PM me with more info on your situation, order number and product. The NRD is returned if the item is significantly delayed, thus usually means 45 days past original estimate. Plus there usually is a one time courtesy refund on NRDs of you run into financial trouble. Yes, we log that when the clients use this courtesy because we have customers who have exercised this option and then try on other orders and state that this is there first time. In short , they try to take advantage of this courtesy service to our clients who really need this.

 

[Chicky]

Ok got a question for Chicky, so is there a way to were we can up our deposit? Say instead of the $75 for the R2 and C-3PO I could put down $200 today, would that be something that could be done? Something to were you guys set the minimum for a deposit but if we want to do more we can choose too.

Sorry we can not accept more than what that item is programmed for. However, we now how more flexible flex pay plans that allow you to shorten the plan and pay higher payments or lengthen it and make shorter payments.

Why would you want to put huge chunk down up front, that seems to go against the grain of what people request?

 

[Chicky]

no, one is mass produced and not specifically intended for any particular person, the other is produced to order at a specific time for a specific person and only that person. Two very different situations. In one instance your order gets thrown out if you cancel it, in the other it gets moved on to someone else. Again, two very different things.

Do you have a specific question about the flex pay and product warehousing in this restaurant argument somewhere?

 

[csi]

Do you have a specific question about the flex pay and product warehousing in this restaurant argument somewhere?

can you flexpay your restaurant order? Not really sure what your getting at

 

[Viking28]

Sorry we can not accept more than what that item is programmed for. However, we now how more flexible flex pay plans that allow you to shorten the plan and pay higher payments or lengthen it and make shorter payments.

Why would you want to put huge chunk down up front, that seems to go against the grain of what people request?

Say something cost $600 that comes up for preorder, I want to put down $300 now. And take care of the rest when it arrives at SS and is shipping out.

 

[thenammagazine]

Told the waitress," you know what nevermind, if this is how the customers are going to be treated here, we'll go somewhere else."
Oh to answer your question, yes.

Well, there ya go! That's different then, and the reason wasn't because you didn't have the money.

We've already seen in this very thread that Sideshow (don't remember if it was Chicky or Alex) not only refunded the NRD but even added a shipping comp for a future order to the freak who dealt with poor CS, which fairly parallels your situation.

 

[DrQ2]

Say something cost $600 that comes up for preorder, I want to put down $300 now. And take care of the rest when it arrives at SS and is shipping out.

Hmmm really are you really asking this? Just order it at the lowest payments and pay a head. Really. I do it all the time. Vader 2.0, droids, neyo, just have the last payment due. Lady Death 5 of 7 has been paid.

I would like it if they make payment as low as $60.

 

[Viking28]

Hmmm really are you really asking this? Just order it at the lowest payments and pay a head. Really. I do it all the time. Vader 2.0, droids, neyo, just have the last payment due. Lady Death 5 of 7 has been paid.

I would like it if they make payment as low as $60.

Ok been out of the game a little bit, so you pick the payment plan, and then if you like you can pay more on a payment? Example payment is $60 this month if I want I can pay $95 instead?

 

[DrQ2]

Ok been out of the game a little bit, so you pick the payment plan, and then if you like you can pay more on a payment? Example payment is $60 this month if I want I can pay $95 instead?

Nope.. I am not talking in ss place. If that payment is as you say $65 and you wish to pay $95, you are just missing with their cs. As a person who understand the backend software. Just make payments. Save the head problems. Keep mind most cs people cannot over ride the programming.

If I posted to the wrong person sorry. Ahead of time.

 

[Darth Pikachu]

Quote:
Originally Posted by Darth Pikachu
Companies that sell products regularly have to perform services for which they don't get to charge every customer every time for. That is just part of the customer service experience and is built into the overall profit of the company's bottom line. Putting a product on "layaway" and billing in increments is not an excessively time-consuming or resource-heavy endeavor.

Quote:
Originally Posted by Chicky
There are many companies that provide additional services without charge, as we do for our clients. However, many stores who offer payment plans do require service fees for these specialty programs, as that's what they are- special. Even insurance companies charge an extra $5 just for the option to split your payments up. I politely disagree with your assumption that flex pay is not a time consuming endeavor for us. Unless you are on this end, you have no clue and (pardon my bluntness) are out of your freakin' mind.

Don't get me wrong, our clients our our biggest asset in improving our systems and procedures. The suggestions in threads of this nature could prove to benefit all involved! What is disturbing is when people present their 'assumptions' as fact, in turn allowing others to get the wrong impression of our business, it's services and policies.

If anyone has any other questions about our flex pay plan I would be happy to answer them and clear up any misunderstandings! I have book marked this thread and will check back for responses!

Is it Sideshow policy now to directly insult your paying customers?

If I overstated my case, you could simply disagree officially and leave it at that. You DID NOT have to resort to personal insults.

I did NOT insult Sideshow. I did NOT insult you. I was NOT disrespectful.

Originally, I only suggested the Flex Pay cancellation fees be turned into store credit. I then suggested they were high for a single item cancellation (up to $60 even for items under $200). Your new policy is not even posted on Sideshow's site. It still suggests the fees begin BEFORE the first payment.

But that is beside the point. You could have left it at a respectful retort and instead verbally insulted me, your customer. Very unprofessional.

 

[DrQ2]

Is it Sideshow policy now to directly insult your paying customers?

If I overstated my case, you could simply disagree officially and leave it at that. You DID NOT have to resort to personal insults.

I did NOT insult Sideshow. I did NOT insult you. I was NOT disrespectful.

Originally, I only suggested the Flex Pay cancellation fees be turned into store credit. I then suggested they were high for a single item cancellation (up to $60 even for items under $200). Your new policy is not even posted on Sideshow's site. It still suggests the fees begin BEFORE the first payment.

But that is beside the point. You could have left it at a respectful retort and instead verbally insulted me, your customer. Very unprofessional.

Think that's bad. I wanted a item but there was only 12 of the ex left. No fp for me, low number left. I try and try but caved in for the none ex ver. It came there are problems with it. I. Was told to use tape on the hands. Plus the lights are not bright. $575.00. I have never been happy with the bad parts. Just put tape on his hand. Today the ex is put on the Site. It would have been nice for them to replace it with this one. Nope. And it's not like this the 1st time in have ask for help.

 

[thenammagazine]

Is it Sideshow policy now to directly insult your paying customers?

If I overstated my case, you could simply disagree officially and leave it at that. You DID NOT have to resort to personal insults.

I did NOT insult Sideshow. I did NOT insult you. I was NOT disrespectful.

Originally, I only suggested the Flex Pay cancellation fees be turned into store credit. I then suggested they were high for a single item cancellation (up to $60 even for items under $200). Your new policy is not even posted on Sideshow's site. It still suggests the fees begin BEFORE the first payment.

But that is beside the point. You could have left it at a respectful retort and instead verbally insulted me, your customer. Very unprofessional.

How the ____ is the post you quoted personally insulting?!

I think you need to take some Midol, grab a box of chocolates and find a good chick flick to relax to.

Think that's bad. I wanted a item but there was only 12 of the ex left. No fp for me, low number left. I try and try but caved in for the none ex ver. It came there are problems with it. I. Was told to use tape on the hands. Plus the lights are not bright. $575.00. I have never been happy with the bad parts. Just put tape on his hand. Today the ex is put on the Site. It would have been nice for them to replace it with this one. Nope. And it's not like this the 1st time in have ask for help.

A free upgrade from a product you likely turned down a refund on? You don't like the product, you get a refund. They don't owe you anything more than that.

 

[csi]

See her previous post where she quoted me for the full comments.

perhaps you should have quoted the insult so you didn't look a little crazy

 

[DrQ2]

How the ____ is the post you quoted personally insulting?!

I think you need to take some Midol, grab a box of chocolates and find a good chick flick to relax to.



A free upgrade from a product you likely turned down a refund on? You don't like the product, you get a refund. They don't owe you anything more than that.

It got him broken, I was told to use tape to keep his hand in place by SS. I. Was NEVER HAPPY WITH HIM. I never ask for a free upgrade jus one that was not broken. I own those emails from SIDESHOW and wouldn't mind posting them. Take a look at my back posts about Ashley and you will see.

 

[youbastards]

After some reflecting, I decided I can't truly justify having the HT Tumbler, Batpod, or 89 Batmobile in my collection due to space concerns. I had gotten caught up in the excitement of having those in my collection, but wasn't being realistic about it. I had preordered all 3 using Flexpay, and was half way through my payments for the tumbler, but neither the Batpod or Batmobile flex payments had started yet

I called SS, spoke with Kathy and explained I wanted to cancel just those items and was hoping they could help with the NRDs. She worked with me to completely refund the Tumbler NRD in addition to what payments had already been made, and she rolled the Batmobile NRD over to another item that is shipping soon. I lost the NRD for the Batpod, but that was an easier pill to swallow than losing all 3.

Lesson learned to temper the excitement at the time of ordering.

 

[csi]

After some reflecting, I decided I can't truly justify having the HT Tumbler, Batpod, or 89 Batmobile in my collection due to space concerns. I had gotten caught up in the excitement of having those in my collection, but wasn't being realistic about it. I had preordered all 3 using Flexpay, and was half way through my payments for the tumbler, but neither the Batpod or Batmobile flex payments had started yet

I called SS, spoke with Kathy and explained I wanted to cancel just those items and was hoping they could help with the NRDs. She worked with me to completely refund the Tumbler NRD in addition to what payments had already been made, and she rolled the Batmobile NRD over to another item that is shipping soon. I lost the NRD for the Batpod, but that was an easier pill to swallow than losing all 3.

Lesson learned to temper the excitement at the time of ordering.

That also speaks volumes to how great Sideshow's customer service is.

 

[Darth Snoopy]

Is it Sideshow policy now to directly insult your paying customers?

You stated...

Putting a product on "layaway" and billing in increments is not an excessively time-consuming or resource-heavy endeavor.

and Chicky's direct response to that was...

I politely disagree with your assumption that flex pay is not a time consuming endeavor for us. Unless you are on this end, you have no clue and (pardon my bluntness) are out of your freakin' mind.

I see nothing wrong with Chicky being blunt with you.

You have no idea what goes on at SSC's office and for you to assume that it's "not an excessively time-consuming or resource-heavy endeavor" is ignorant.

Walk a mile in their shoes before you assume anything.