Apologies for bad formatting in this post, but I've just gotten notice from my apartment that the Internet will apparently be out for the weekend. Quite unacceptable, but nothing I can really do...
Anyways, 3A CS finally got back to me after my last email. Here is what they said:
"Hi Cory,
Thanks for sharing your thoughts with us.
We deeply apologize for the mistake.
It is an isolated case, we are sorry that we cannot offer one to one exchange.
Please kindly return the item to us and we will offer full refund.
For the Facebook page issue, we believe there must be some misunderstanding.
We will contact our facebook admin first and reply to you soon.
Thanks !
Best Wishes
3A CS"