Marcus Wright
Super Freak
I posted this in the Iron Man Mk IV thread, but I only got a couple of replies. I'm hoping that people that watch this thread might have some experience with getting replacement parts from Hot Toys.
I finally got a reply from Hot Toys about my flawed Mk IV head. Apparently they want me to send the defective head to them at:
"Hot Toys Ltd.
Add: ROOM 2201-2203A, NANYANG PLAZA, 57 HUNG TO ROAD, KWUN TONG, KOWLOON, HONG KONG"
And they want me to send it before anything else happens. I have a week to send confirmation that I've sent the head, or they can't guarantee that they'll have replacement stock.
I don't doubt them. Just wanted to confirm with anyone else who has dealt with this before that this is SOP.
However, I don't like the idea of not having the head to my Iron Man, and maybe not ever getting the replacement.
Thanks in advance for any help.
Just send it and don't have the head for a couple of weeks.
Its not the end of the world.
P.S. You will get a replacement.