I agree. Regardless of my feelings with how it's being handled (still feel it something that should be orderable on the site at minimal cost+shipping), they definitely DON'T have to do this at all. HT doesn't do this no matter how many ppl complain. They do it once in a blue moon like for the Tony Stark head for the MK85 BUT, you had to return the head to them (or Sideshow) at your own cost. You didn't get to keep the head it came with AND the new head. However, a lot of times when there has been some collector complaints with an Asmus product, they try to correct the problem with minimal to no cost to the collector and don't require you to return the part in question. At least from what I've seen. So, I definitely give them credit for that.I fully appreciate what Asmus is trying to do here and will not criticize them for it. They don't have to do it at all, so I count this as a win that they're willing to address the hat/eyes issue. Few other companies would. So I'm choosing to be thankful and patient. I also recognize that I don't know how their logistics operation works behind the scenes, so I believe them when they tell us this is the best solution they've got from a staffing/shipping standpoint.
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Like I said earlier, it sorta feels like a lose lose for Asmus as they can't make everyone happy.