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Despite QC issues I went ahead and ordered one. When it's all said and done I'm sure these figures will be held in the highest regard. Just so original and cool looking. I'm sure they'll reach grail status at some point.
 
Despite QC issues I went ahead and ordered one. When it's all said and done I'm sure these figures will be held in the highest regard. Just so original and cool looking. I'm sure they'll reach grail status at some point.

Good choice you wont be disappointed.
 
Absolutely, I had to pay for shipping and it was not my fault at all. I received a damaged item just like the other folks who've had issues with theirs. I asked Steve if he was covering the shipping and he said no.

This seems wrong, especially for the first figure from a fairly new company.
 
Yep! Already heard back from Steve! By the way, he's already fired the factory responsible and everything else (including Flash) will be handled by different folks. It's really a shame that these QC issues are happening because Steve really did his part to prevent just this kind of stuff. The QC Checklist was an awesome idea... they just flat-out didn't follow it and checked things that were not done. :(

Also, here is what he had to say about the missing COAs:



Man, these folks are screwing him left and right. :(

One cool thing to hear was this about my Edition # 008 figure:



Sweet! :rock

"WOW you got number 8! That is a new discovery too as all the numbers below 25 were not to go out for licensing reasons. SO congrats on that!"

That's what Steve said, huh? I got # 5. I think that was my order placement spot or within a couple of places. Neat!
My buck had the busted bubble but was otherwise fine. Everything seems to be in order. The helmets didn't have to be a problem. If they had used the foam pad oround the head that the checklist says they did it would have been fine. But the figure itself is a beauty. After examining Buck I'm looking forward to the Larry Crabbe "Flash Gordon" and Commando Cody more than ever. Great job, Steve.

That's great to hear you both received ultra low, reserved numbers. I too heard back from Steve about firing the factory and going with a new one. I hope things work out, because I'm looking forward to future releases and love the innovations Go Hero is implementing.
 
Absolutely, I had to pay for shipping and it was not my fault at all. I received a damaged item just like the other folks who've had issues with theirs. I asked Steve if he was covering the shipping and he said no.
That must be some kind of mistake, right? I'm already imagining the shipping cost (and possible import taxes) to Europe, for a replacement bubble.
 
The visor is a point of contention with me. The helmet is rubber and the gold ear pieces are metal, using a couple of outward pointing metal elbows to secure it to a circular opening made for them in the helmet. I can see how pulling the visor forwards will release it from the helmet, but the rotating of the gold ear pieces is not very practical at all. The friction between the two surfaces leaves it open to wear, and the resistance caused makes you think you're doing something wrong. Don't be surprised if the ear pieces come away when you attempt this. I thought mine fell apart, but it's just a weak point of it's design.
fnb4t1.jpg


In this picture you can see that the slot in the ear pieces have been rotated from a horizontal to a vertical position. The swivels, on the visor arms that insert into the slot in the gold ear pieces, are at a 90 degree angle. These don't lock in place, so I would imagine it's the friction between the visor and the rubber helmet keeping the visor up. Other than that, the ear pieces must have to be rotated 45 degrees and the visor slotted back into the slots, to achieve the up visor pose, but then the visor would lay at a 45 degree angle, and I don't see any pictures of it like that.
samueljd, your rubber helmet is not broken. It looks exactly the same as what mine did when I attempted to lift the visor. It fell apart, due to the resistance of the metal ear pieces to movement. You could have fixed that problem yourself. Mine came with one of the flames floating around in the box as well. I just slid it back in and it fitted quite snuggly. So Dave, you can just pull them out, but you have to hold the rocket where the flame joins the nozzle or risk pulling off the nozzle as well, as samueljd said.

To do practically anything to this figure you have to take it apart. You can hold the ear pieces and pull the visor directly away from the head and it will come out, as a separate piece. Don't be afraid, just pull it out. You will notice the visor arms have another swinging arm, once the visor is removed from the ear pieces.

To turn the ear pieces, it is best to remove the rubber helmet or the part of the metal that protrudes through the helmet will undoubtedly rub and possibly gouge the head underneath. If you look at the inside of the helmet, you will see the prongs that hold it onto the helmet itself. On this pic of samueljd's
BuckDamage.jpg

you can see the helmet with the ear pieces removed. Notice the two notches? This is where the prongs from the ear piece goes. Turning it is the hard part. It doesn't turn easily. Hold the helmet tightly and turn the ear piece. There is some resistance, but they will turn. You will see the prongs move also. This is normal. The whole piece moves, not just the outer part visible from the outside of the helmet. Once each ear piece has been moved 90 degrees, the slot the visor came out of, will be vertical. The swivel on the visor arms goes back into the slot. The visor remain horizontal. See the first picture in this post. Yes, it's very fiddly isn't it. Put the helmet back on Buck's head.

I asked Steve a few questions and have some answers.

- One of the features to getting the vest off is that the arms come out the sockets. Just be careful as it is not the kind of thing you do a million times.
As I said, Dave, "To do practically anything to this figure you have to take it apart."
i hope the ones shipped by sideshow will be better
I would expect Sideshow to inspect these upon arrival. They only have to slide the lid open to see if the bubbles have burst.

With every other company I've had to deal with I've had to pay for the shipping to get parts replaced. It's the norm. As far as I know, it's only Sideshow that is so accommodating. At least of the companies I've dealt with.
 
samueljd, your rubber helmet is not broken. It looks exactly the same as what mine did when I attempted to lift the visor. It fell apart, due to the resistance of the metal ear pieces to movement. You could have fixed that problem yourself.

Thanks for your concern creecher. One of my earpieces actually is broken. It's hard to tell from the picture, but one of the 2 notches is actually broken clean off. The earpiece would not stay on because of that.
 
So - it is ok for a company to say the cost of a figure with a broken
helmet is e.g. $150, and if you want to get the figure with an intact helmet the cost
is $150 + X where X is the extra shipping cost for the replacement helmet - ?

Ignoring Sideshow when you say that the norm is for companies not to pay for
replacement shipping seems wrong given that SSC is one of the largest players in
this game.
 
That must be some kind of mistake, right? I'm already imagining the shipping cost (and possible import taxes) to Europe, for a replacement bubble.

I know. It must suck for the folks in other countries for shipping cost and fees. In the states it only costs us a few $$$ to ship it, but other folks will have to deal the high costs. Tell us how things go.
 
Thanks for your concern creecher. One of my earpieces actually is broken. It's hard to tell from the picture, but one of the 2 notches is actually broken clean off. The earpiece would not stay on because of that.
Well you certainly got the one with the most problems samueljd. Very disappointing, but at least it all happened all at once and will be fixed with one lot of shipping.
So - it is ok for a company to say the cost of a figure with a broken helmet is e.g. $150, and if you want to get the figure with an intact helmet the cost is $150 + X where X is the extra shipping cost for the replacement helmet - ?

Ignoring Sideshow when you say that the norm is for companies not to pay for replacement shipping seems wrong given that SSC is one of the largest players in this game.
I don't see what you're trying to say yodasan. The fact that SIdeshow is one of the largest players in the game is probably why they are able to afford to have the best service of any company.

The people getting there's from Sideshow will get Sideshows impeccable service. It's a shame we all can't get that, but that is the luck of the draw. I could have bought mine from Sideshow but the shipping expense is way more than dealing with and fixing this problem by incurring the costs of having the helmet replaced. That's the way of it if you don't live in the states.

As I said, maybe other companies in this field do bear the costs of replacements, but not any of the companies I've dealt with. These figures would have left the factory intact. They broke along the way. If anyone is to blame it could be argued that the materials shipped should have been stronger, better packed or that the shipping company itself handled the packages poorly. When it comes down to it, what are you going to do? Engage a lawyer? The cards are on the table. You either put up or shut up. If I want an intact figure I have to put up. Thankfully I don't have to shut up and can have a say here.

Is Steve supposed to bear the brunt of these damages? You want him to go broke and not persevere with bringing more figures to the market? I guess I really don't understand what you're trying to say. Are you wanting to have a philosophical discussion about what is and what isn't fair perhaps?
 
Are we sure the flames come out of the rocket pack? I've pulled and twisted and it felt like something would crack before they'd come out.
 
One of mine was loose in the pack and it just slid back in nice and tight. I must say I haven't tried pulling out the other one.

Hang on. I just tried, and it came out. I just slid it back in. Maybe they forgot to glue mine.
 
Are we sure the flames come out of the rocket pack? I've pulled and twisted and it felt like something would crack before they'd come out.

Sorry Dave, I looks like one of mine slides out and the other flame just seemed to not want to budge. I don't know if one is glued in and the other wasn't, but it didn't make any sense. The flame that pops out fit back in nice and snug.
 
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