imthebestatwhatido
Super Freak
If there was no damage to the outside box fedex won't cover it. I am going to assume fedex has a similar policy to UPS. I sent out a statue a few years ago and a piece broke off it. I filed a claim with UPS and they declined the claim because the box wasn't damaged stating they were not at fault. So I received my broken statue back and had to issue a refund. Sounds like the mandible broke during shipment by just getting bounced around. If that's the case fedex prob won't eat that one. Crappy situation for both of you guys.