Agreed. They should.
Just got a reply from Sideshow, no EX hand replacements anymore! I cant believe it
Sideshow will supposedly be opening and checking my Cap before he ships to inspect. Hopefully that will eliminate any possible issues I may have
Haha! Sucks you have to pray at all!
I can understand not having a supply on hand as SS would not necessarily know what part(s) have issues in shipping. But once it's established that there is a reoccurring problem with breakage they should be ordering a replacement supply to the scope of the problem. For example if 1 in 10 is broken they should be able to produce extras to meet that need. The molds are sitting over in China so it shouldn't be an issue other than SS not caring to make the customer happy.
And yet this is exactly the statement SS is making.
After reading about all these broken Thompsons, I feel pretty lucky that mine arrived safely. The fact that SS says no replacements are available is inexcusable. Very poor CS.
I was actually kind of hoping mine would arrive with a broken Thompson so I would have a ready made excuse to send it back. I've been slammed with expenses recently and this is the the fourth statute at this price level to arrive in the last month and a half.
But once I cracked open the seal and had a chance to see it up close, I'm very thankful it seems to have arrived without issues. I just gave it a quick look over but didn't see any glaring problems.
Y'know, all the pictures posted already look great- but up close it's ...kind of breath-taking. The level of detail and precision of the paint apps is impressively high.
The little details on this one make it outstanding
Absolutely, I love the "dirtied" up uniform.
That and all of the trinkets on his belt
The thing that makes the Ex, an Ex, is only valued at $35?! Maybe to SS this is all its worth but broken parts are not the fault of the consumer and this greatly impacts the value of the item. C'mon SS, seriously.
no issues with the ex. issues with the body, head, and classic shield. looks like there is NO replacement parts at all.
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