hey hannibal10. friendly advise, don't keep pounding them with emails, especially if you have a case with them. the reason is, according to sideshow on FB chat, the new system will push the case to the last in queue, if a more recent email on the same case is received . i cannot grapple with how that can happen, but i have stopped emailing to ask for updates. just sound out the SS folks on FB messenger and they will internally probe the helpdesk folks on yr case/query
Current discount codes at SSC
- Thread starter cofphoto
- Start date
Help Support Collector Freaks Forum:
hannibal10
Super Freak
- Joined
- Jan 20, 2014
- Messages
- 1,497
- Reaction score
- 1
They've been telling me that for years lol. "When you send a new email, your case moves to the back of the queue." I don't believe it. I've sent multiple emails in a day and they've responded to all of them in a day. I've sent 1 email a week for a two or three weeks and then they don't respond. That's over the last few years.
I swear it's just something they say so they get fewer emails lol.
I sent them an email two weeks ago with a question about one of my purchases. In that same email they I also added questions about the live chat and customer service stuff. They responded within 5 hours addressing the question about the product, but completely ignored the customer service question. I followed up about the customer service question a few minutes later and no response. A week later I followed up again, no response. They just don't want to acknowledge the issue.
Sent from my SM-N950U using Tapatalk
It's true and common in most helpdesk ticketing systems. They are designed so the most recently "touched" issue is reprioritized under the assumption that contact has just recently been made. This gives high priority to issues that have been sitting longer since the last contact.
When someone continues to reply to an email without getting a response from the Helpdesk in between, it continues to prioritize other issues because this one has had so much activity. So constantly checking back asking for an update indeed lowers your chances for your issue to rise to the top.
It's not an ideal system but it's how a lot of them work.
When someone continues to reply to an email without getting a response from the Helpdesk in between, it continues to prioritize other issues because this one has had so much activity. So constantly checking back asking for an update indeed lowers your chances for your issue to rise to the top.
It's not an ideal system but it's how a lot of them work.
Ive worked on several Helpdesks and my experience is the opposite. If the customer is sending additional emails then they probably need help whereas if there is no activity then someone is probably waiting on something or someone to do something.
I truly believe that Sideshow just has crappy customer service. They used to be excellent but in the last couple of years it has gone steadily downhill. Just my two cents.
I truly believe that Sideshow just has crappy customer service. They used to be excellent but in the last couple of years it has gone steadily downhill. Just my two cents.
hannibal10
Super Freak
- Joined
- Jan 20, 2014
- Messages
- 1,497
- Reaction score
- 1
This has been my experience as well. Urgent issues get spammed and gets our attention. And I've definitely spammed sideshow and gotten faster responses (including them telling me not to send too many emails) than waiting.
Sent from my SM-N950U using Tapatalk
LSS-CHTOY-6C40F088 good through tonight, I believe. If it works, tis yours.
bosefus17
Freaked Out
- Joined
- Nov 4, 2018
- Messages
- 106
- Reaction score
- 1
Just ordered TLJ Rey I've been holding out on! Thanks so much!
Sent from my SAMSUNG-SM-G935A using Tapatalk
- Joined
- Jan 9, 2014
- Messages
- 531
- Reaction score
- 400
macbacca
Freaked Out
Worked for me. Ordered ROTS Obi-Wan Deluxe. Thanks!
Picked up Cap Marvel DX for $20 cheaper. Thanks!
- Joined
- Sep 20, 2012
- Messages
- 12,381
- Reaction score
- 4,357
Nice, I was able to use it as well and pre-ordered the Infinity War Doctor Strange. Kinda wonder if Sideshow will take away the discount since multiple people were able to use it or if they’ll honor the orders.
The last two or three have been available for mutiple users and i have not heard them taking any away yet.
Last edited:
drivingdutchman
Super Freak
- Joined
- Jun 25, 2017
- Messages
- 752
- Reaction score
- 1
- Joined
- Sep 20, 2012
- Messages
- 12,381
- Reaction score
- 4,357
That’s surprising as I thought most of the mailed out codes were one-time use. I was wondering if maybe aspects of the website still aren’t working from the update they did a while back and it’s not recognizing codes that have already been used.
Boba Ben
Super Freak
supersphinxman
Super Freak
- Joined
- Jan 6, 2018
- Messages
- 283
- Reaction score
- 206
Appreciate it Therontsc. Finally placed an order for Iron Man Mark VII Special Edition. Coupon was worth $20 and just threw all $105 reward points at the balance.
Thanks for sharing! I combined it with some rewards to order IW Thor. Out of curiosity, where did this coupon code come from?
- Joined
- May 1, 2013
- Messages
- 1,805
- Reaction score
- 197
That's what I was wondering too, maybe with the website refresh. But I feel like I'd be an idiot not to take advantage of that, the amount of work people do for 20 bucks of RP during spook or something, and its just sitting there for the taking. Almost feeling tempted to order the Iron Man IW Accessory Set, really want that damaged face plate.
Similar threads
