BurningRage
Super Freak
If that is true I would ask them to confirm its not broken and send it again. Make them look at it and test it.
I'm sure they looked at it but if your box was intact and packed well I highly doubt it would break plus it has to have insurance on it. That's the thing, Sideshow can't be shipping without insurance so the cost you paid has to be covered in full so not sure why it can be a struggle at times but in this case I'd be wanting live confirmation.
The problem is whenever I get a damaged replacement part they tell me that was the best one they had and they don't have anymore so I have to accept a credit or return for a full refund. The worst part is when I have to return an exclusive statue and get a regular because I couldn't get a replacement.