Re: DC Collectibles doing Batman The Animated Series figures!!!!!
This is the response I received from dc collectibles after I emailed them about my broken Mr. Freeze figure. Below their response is my original email
Subject: Re: Broken Mr. Freeze figure
Hi Debra,
First, thank you for reaching out to us. Your feedback will directly help us improve our figures. Without this contact we only have our quality control samples to base the figures on. It is a limited sample and we would never allow poor quality to the public. Now obviously because it is a small sample there is a danger that a factory could have other parts of the production run that is not as good as the quality control samples.
Do you happen to have any photos of the breakage that you can share? This is very helpful as we look for any patterns that may be reoccurring.
Please let us know if you are able to return the figures as we want you to have a good experience with DC Collectibles and not be satisfied with a broken product.
As for your faith in the line, we understand your nervousness about what this mean for the quality but we are here to put you at ease. Currently we have an employee over at our factories in China looking at the production line for our figures in Wave 2. This allows for even more examples of the figures to be checked for quality control and for our standards to be upheld.
We have a lot of fun things in store coming up and would love you to be a part of it. Please let us know about your ability to exchange the figures in case we can help out in any way.
Thanks and be well,
Kevin Kiniry
___________________________________________________
KEVIN KINIRY | Vice President – Creative Services
DC Entertainment | A Warner Bros. Entertainment Company
From: Debra
Date: Friday, January 16, 2015 at 10:04 PM
To: DCCOLLECTIBLES <
[email protected]>
Subject: Broken Mr. Freeze figure
My name is Debra and I purchased the entire first wave of batman the animated series and the new adventures of batman and Robin line. All were beautifully articulated, but the Mr Freeze figures' arm broke right at the joint when barely moved. I find this very disheartening, and wanted to bring this to your attention. I know if I needed to, I could take him back to my comic shop and they could return him for me , but I felt this kind of lack of quality had to be recognized. 24.99 retail is alot to pay, and you expect decent quality for that. Again, I love the DC direct company; probably spending over a 1,000 dollars this past year on collectibles alone, but the fudges in quality have become more and more frequent. I've had more than one instance where I had to return my product because of a quality issue. I realize these things happen, but the Mr Freeze break was my tipping point. I had to say something, because I have to honestly weigh whether or not I'm getting the rest of this line. Why waste my money on something I'm scared to death to move because it may break into pieces? Thank you for your time.
Sincerely,
Debra