I might ask for some pics to see what the damage looked like. And try to figure out what this guy did. Those legs aren't gonna come off in transit, and they weren't damaged when you shipped them, so I don't see how you are liable for anything.
I've had problems with defective True Type knees myself, so I can believe issues there, but both "ripping right off" simultaneously sounds like a bit much. Maybe he forgot that these are high end collectibles and not Hasbro figures, and was playing with it Pitu-style.
I've had problems with defective True Type knees myself, so I can believe issues there, but both "ripping right off" simultaneously sounds like a bit much. Maybe he forgot that these are high end collectibles and not Hasbro figures, and was playing with it Pitu-style.