Okay, so, update:
Enterbay apparently has TERRIBLE quality control.
I love the Goku head sculpt, but I would probably not buy another Enterbay product. I may give Bulma a try, since I pre-ordered her, but that would be it.
I got a replacement Goku from the retailer, and guess what? HIS ankle broke, too. He also had a small spot of glue on the side of his head, by his ear.
This time I'm just sucking it up, and working on improvements of my own- I already lightly sanded away the small spot of glue, and I dismantled the Enterbay body, and have neatly transplanted his arms onto a Truetype body. (the arms show, and are a better color match to his head and hands. Also, his arms are somewhere between a regular TT and a slim body TT's in build, so they were the best choice) This has also given Goku a lot better posing power, and much more neck motion range.
In taking apart the Enterbay body, I found it to be a CHEAP piece of crap. It has much less complexity than other bodies in the same price range. The Enterbay body seems to have been designed with cutting costs in mind above anything else. It has precious few quality pieces like screws and washers and springs- what few screws I could find seemed corroded. Many of the body parts did not match in color, either. The feet, crotch, knees, and arms are a different color plastic than the rest of the body. It makes me appreciate Hot Toys bodies all the more, and with the new Truetype that was previewed at Christmas, and is on the way to retail this year, the HT body is easily three times better than the Enterbay body. Makes me wonder why most Enterbay figures cost more than most Hot Toys figures. Enterbay is a rip-off. Enterbay's headsculpts are beautiful, but the rest of the figures are a cop out.
Another problem I encountered with both Gokus: three of the four wristbands I received had fuzz stuck in the paint from that cloth "bodybag" he came in, and the belts and the wristbands both leave dark marks here and there on the figures. The first Goku I got had the dark marks on the Gi from the belt, and this Goku has marks on one wrist where the wristband has discolored the plastic. Why did they use such cheap, poorly colored/painted vinyl for these pieces? Thankfully one of the wristbands was ok, I am recasting it to make me two decent wristbands of a less problematic and fuzz-free material.
I have bought tons of figures in my day, and have rarely had much of any problems with them- Hot Toys especially have all been great straight out of the box. So many quality issues with these Enterbay figures, though.
My first thought is to say, "well, it's Dragonball- they hurried them out to get it over with", but that's not much of an excuse. They proudly showed these heads off for ages at shows. To people like me, for whom Dragonball is an introduction to their product, Enterbay has done themselves a great disservice. Enterbay seems like a corner cutting company who makes sorry design choices, and chooses inferior materials. Hot Toys doesn't always get it right, but they do seem to at least always strive to improve and innovate, and I rarely feel cheated by a purchase from them. Enterbay has left a bad taste in my mouth.