Enterbay HD: 1/4 scale Rambo III

[xjamiex]

You'll both be EB lovers once you see the finished products

 

[Rotfish]

But the figures are so damn good!

But compared to Hot Toys, I'll take the teasers, and everything Bill does. At least EB comes through with their figures, HTs takes years to put out a figure, and sometimes even cancels them. That's more unprofessional if you ask me.

First off, Enterbay is practically synonymous with the word "delayed." Maybe not nowadays, but this is how they've built their reputation the past few years.

Secondly, taking years to come out with products and sometimes cancelling them comes with the territory. This is nothing new and isn't necessarily a bad reflection of the company. That's just the way this industry works. Certain decisions and adjustments must be made and with HT, they're made on a professional level and stay that way. No boasting, no bashing, nothing of the sort is ever associated with them. All of their text advertises the figures, occasionally the sculptors, and pretty much reads something like "Fans will be excited to see our [insert product here]."
The last thing I'd expect to see is HT confidently posting "We don't follow, we make our own rules" then crash and burn immediately after the initial transaction is completed. Don't get me wrong, HT isn't perfect either. Their overall track record and business practices, however, are cleaner... and less annoying.

Agreed. This is all 100% fact. I just can't understand his attitude though. He's obviously invested a lot of time and R&D into his recent offerings. Bad CS and a childish attitude is not a smart move.

I could maybe tolerate it if the final product justified it. With that level of trash talk, you'd expect the figure to be made of gold. Hell, even if it still had problems, I'd be fine as long as I felt comfortable working with their CS department.

You'll both be EB lovers once you see the finished products

My Rambo's still on display upstairs, as I won't pack him up until I get a response from EB. I can go look at him right now, yet it won't make me forget what I currently have to deal with.

 

[LoneWolf]

Your frustrations are perfectly normal.. Most of the time, you keep coming back to a restaurant not just because of the delicious food, but because of the excellent service. Works as well for high-end collectibles.

I also don't understand why the CS dept./people have to travel with Bill. That is a very bad business travel practice. What are they supposed to do at the convention, when they should be answering customer queries & concerns? If I had a business, I will let my CEO travel to these conventions along with the relevant representatives, such as the Head of the Marketing Dept. and the Production/Painting/Sculpting Dept.

 

[SAB]

Your frustrations are perfectly normal.. Most of the time, you keep coming back to a restaurant not just because of the delicious food, but because of the excellent service. Works as well for high-end collectibles.

I also don't understand why the CS dept./people have to travel with Bill. That is a very bad business travel practice. What are they supposed to do at the convention, when they should be answering customer queries & concerns? If I had a business, I will let my CEO travel to these conventions along with the relevant representatives, such as the Head of the Marketing Dept. and the Production/Painting/Sculpting Dept.

Its because they're making up titles for themselves while double/triple hatting to make them seem like a much bigger company. Common practice. Most likely the (eg) 'head of the marketing department' and the 'head of CS' are the same person ....or similar...

Then again, Bill may just choose to travel with a 50 person entourage

 

[Stanlore]

I also don't understand why the CS dept./people have to travel with Bill. That is a very bad business travel practice. What are they supposed to do at the convention, when they should be answering customer queries & concerns? If I had a business, I will let my CEO travel to these conventions along with the relevant representatives, such as the Head of the Marketing Dept. and the Production/Painting/Sculpting Dept.

Well its actually quite simple if you think about it. First of all, despite what you think, Enterbay runs a really small operation. For the past 2-3 years since they've opened shop, they've only had one person 6 days a week to open shop, which is Natalie, Bill's sister. Thats it. Only the last 2 months have they hired this new kid at the store. I'm guessing their CS department is based in China. A place where not as many people speak or read english. They probably have one, and max. 2, reading the emails and giving out replys and orders to the non english speaking staff.

The reason they brought whoever is in charge of CS to San Diego is because they are going to be partnering with Diamond. If you had someone in charge of CS, wouldn't you want to bring that person along to meet your potential biggest distriutor and their staff... the staff they will be hearing from the most often on all enquiries besides CS releated issues?

Is it Enterbay's fault for not hiring probably 10 more CS staff to be on stand by to answer your emails? Maybe. Especially at the prices they are charging. But then again, I don't think they are big enough to expand to that level yet.

 

[snoop101]

Damn Rambo looks amazing, can't wait to get mine

You'll love it bro!!! Despite its flaws, it's a fantastic figure.

great quote!!

Yes it is.

 

[breakersrevenge]

Stanlore hit the nail on the head!!!

Most know that I have a close working relationship with EB, no I am not a fanboy!! Just that I have been close with EB for a long time and I sort if see what goes on behind the lines.

They are still a small company, working on small budgets and deadlines...

I deal with Bill And also with the marketing dept... That marketing is so small it's almost 1 person, that 1 person is one of the most hard working people I know!!!

Yes they screwed up on certain projects and areas but at least the address the problem best they can.

Marketing had to be at SDCC not just for Diamond, it was also for meetings with perspective licencesors. Simple as that. And because they where at SDCC, CS had to be in hold, but as you know, most of u have been getting replies now.

Good luck with your dealings with CS, I'm sure it will work out in the end.

 

[Rock83]

Bill was Facebook tagged at the airport today, so I'm wondering if he's leaving for one of the upcoming toy fairs -- and if he's taking his customer service rep with him. I simply don't understand it. Why does he need CS together with him at the convention? Someone here mentioned they were together at SDCC and for what? It's a completely pointless idea and keeps customers who've sent e-mails in the dark for days at a time. I still haven't received any reply to my PayPal dispute despite the fact that I opened it on Monday and EB's CS seems to have been active since then (nightsurf received his response). Quite frankly, this is pissing me off. Poor business decisions all around. I'm starting to think I'd prefer the refund and just return the thing, rather than to deal with this headache. Doesn't seem to me like he deserves a penny of that $400. He can shoot his mouth off all he wants, acting like he owns the greatest company in the world, but the lack of professionalism here is staggering.

Im not sure if you pay any attention to the MIB thread,but people over there have gotten a response from EB.So they are back at work probably answering alot of emails from their customers,have you tried sending them another email?They might have mixed up and lost track of things.

 

[LoneWolf]

Darn it, my Hot Toys Rambo shelf is so longing to see their "big brother from another manufacturer":

 

[Rock83]

Nah,you made a Co custom?
I love it!

 

[LoneWolf]

Nah,you made a Co custom?
I love it!

Thanks. Not a custom bro Espen. Indigenous Agent Co Bao is from the DML (Dragon Models Ltd.) Viet Cuong boxed set.

 

[Rotfish]

Im not sure if you pay any attention to the MIB thread,but people over there have gotten a response from EB.So they are back at work probably answering alot of emails from their customers,have you tried sending them another email?They might have mixed up and lost track of things.

Still no reply, not on e-mail nor on PayPal. I guess I could send another e-mail, mentioning the PayPal dispute I opened.

 

[DEATHASYLUM]

I had to send 2 emails before I got a response back from them, so I think you should send them another. It doesn't hurt to resend your email and add urgent 2nd request!!!
P.S. My Rambo body is sitting at the pick up point in Hong Kong waiting for Enterbay to accept my package. Hopefully I will get a replacement body sent that is defect free.

 

[nightsurf]

I had to send 2 emails before I got a response back from them, so I think you should send them another. It doesn't hurt to resend your email and add urgent 2nd request!!!
P.S. My Rambo body is sitting at the pick up point in Hong Kong waiting for Enterbay to accept my package. Hopefully I will get a replacement body sent that is defect free.

I'm still waiting them to reply whether they're going to cover the shipping cost or not.
For shipping cost only, it'll cost me another $47
if they're going to cover the shipping cost, then maybe we all will meet again in ENTERBAY : The Dark Knight - HD 1/4 Christian Bale Batman thread

 

[vareika]

For $400 the customer service and replacement process ought to be painless, but I'm hearing that the defect rate and customer service are both horrendous?

 

[Rotfish]

I had to send 2 emails before I got a response back from them, so I think you should send them another. It doesn't hurt to resend your email and add urgent 2nd request!!!
P.S. My Rambo body is sitting at the pick up point in Hong Kong waiting for Enterbay to accept my package. Hopefully I will get a replacement body sent that is defect free.

Sent them another email and waiting for a response. Thanks for the "urgent 2nd request!" suggestion. I added that in the subject line in hopes of speeding things up.

 

[DEATHASYLUM]

I'm still waiting them to reply whether they're going to cover the shipping cost or not.
For shipping cost only, it'll cost me another $47
if they're going to cover the shipping cost, then maybe we all will meet again in ENTERBAY : The Dark Knight - HD 1/4 Christian Bale Batman thread

I doubt they will pay the shipping cost for the defects because on their website it clearly states that all freight shipping costs for returns, or exchanges must be paid for by the customer. It is part of the terms & conditions of shopping on their web store.

It's bull s--- that we should have to pay for it do to defective product, but lesson learned the hard way. I have my fingers crossed hoping they will cover the cost, but I have pretty much accepted my $250 Rambo price. I just hope they are true to their word "The Passion For Perfection" and make sure that my replacement has tight shoulder joints & a glued torso seam. It's wishful thinking, but you never know.

As far as future purchases of Enterbay figures, I don't know, it depends on how my current issue is resolved. I would love to own their upcoming HD line of figures: Batman, Joker, Rocky, BD T-800, Robocop, & Dutch, but Enterbay needs to keep their QC issues in check and take care of their customers. Otherwise, I will spend my hard earned cashed elsewhere..... like Hot Toys, Sideshow, DAM, Art Figures, ACI Toys, TTL, Soldier Story, etc. to name a few.

 

[DEATHASYLUM]

Sent them another email and waiting for a response. Thanks for the "urgent 2nd request!" suggestion. I added that in the subject line in hopes of speeding things up.

Good luck.

 

[Stanlore]

Thats too bad Blade. I think I remember you saying you really liked this when you first goit it right? But now it sounds like your starting to hate the figure more by the minute. Real shame its taking them so long to reply you.

 

[nightsurf]

Sent them another email and waiting for a response. Thanks for the "urgent 2nd request!" suggestion. I added that in the subject line in hopes of speeding things up.

good luck with yours blade

I doubt they will pay the shipping cost for the defects because on their website it clearly states that all freight shipping costs for returns, or exchanges must be paid for by the customer. It is part of the terms & conditions of shopping on their web store.

It's bull s--- that we should have to pay for it do to defective product, but lesson learned the hard way. I have my fingers crossed hoping they will cover the cost, but I have pretty much accepted my $250 Rambo price. I just hope they are true to their word "The Passion For Perfection" and make sure that my replacement has tight shoulder joints & a glued torso seam. It's wishful thinking, but you never know.

As far as future purchases of Enterbay figures, I don't know, it depends on how my current issue is resolved. I would love to own their upcoming HD line of figures: Batman, Joker, Rocky, BD T-800, Robocop, & Dutch, but Enterbay needs to keep their QC issues in check and take care of their customers. Otherwise, I will spend my hard earned cashed elsewhere..... like Hot Toys, Sideshow, DAM, Art Figures, ACI Toys, TTL, Soldier Story, etc. to name a few.

we never know, but EB cover the shipping cost for people in MIB thread. we might even get lucky.
if they refuse to cover the shipping cost, then I'll better not risk another $800 for their batman and joker.
As much as I want those figures, right now I can't trust their QC.
If at least they can show us their after sales service is good, I'll gladly place many orders for them in the future