I especially like the "carnival barker" nod.
Which likely tells us he's still reading this board, or one or more of his intelligence spies are (names comes to mind I won't share).
But this is typical. He knows he got the color wrong, but he's so sure that he'll lose all his credibility (self-measured) if he directly admits he or his team is anything less that the final arbiter of what is truth and that what 99% of his customers and other observers only THINK they see with their lying eyes is fiction.
So he has to write twelve paragraphs worth of righteous indignity to bury the "the color on the sleeves and pants is wrong" comment within to save face (self-measured, of course).
And this is why it can be so frustrating engaging with him.
Nanjin, we respect and appreciate you more than you can know. We are indebted to you (literally and figuratively, lol) first for your dream to make this all a reality, and for your drive and ambition to see this project through, and we are FULLY aware that no one else would have taken this on at all, let alone to the extent and to the depth you have. We profoundly thank you for all of the personal and professional risk you must surely undertake on a daily basis to make all this happen.
But we'd sure love it if you would let us in... through the FRONT door. So we, the folks who are dying to be loyal repeat customers all the way to the end, can share our thoughts and feedback at, and prior to the prototype stage, so that we can all get to the (as close to ideal) final products as possible and ensure that each individual product is a resounding success both financially for EXO and in towering satisfaction from the customer base.
Easier said than done, for sure... Not every customer is realistic enough or thoughtful enough to offer USEFUL feedback, and I'm sure just tuning it all out and just making the figures you personally want is far easier. And it is YOUR company, after all. We all have to respect that as well. We also have to respect that there are situations when we all know what the "right" choice might be for a figure's design, wardrobe, accessories, etc. but that it is just not fiscally or practically possible for the company achieve in a mass production proposition. We'll all have to acknowledge and accept this from time to time, and only EXO itself can let us know when those circumstances arise (for instance, I'd like an Odo who can move between Odo to a gelatinous form to a flask of Saurian Brandy and back again, but I'll probably have to wait for the 2.0 version for this).
But a bit more balance in this regard would be appreciated more than we can say. Its not a lot of fun when a business you want to send your money to considers you an enemy or a saboteur ANY percentage of the time when offering sincere and hopeful feedback. We understand that there is a segment of LESS than sincere and hopeful criticism you'd for sure need to tune out for EVERYONE'S sake. But at the moment, it seems like you're taking a tact which throws the baby out with the bathwater a decent percentage of the time.
We all want the same thing. So ignore the idiots 100% of the time (I'm hopeful you don't think I fit that category, but that's for you to decide
), but acknowledge that only a small fraction of us fit that label. Please and Thank You.