EXO-6 Star Trek "General Discussion" 1/6 Line

[Paul Arnette]

BBTS all the way. Best customer service on the planet (well, THIS planet anyways )


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I'm curious, how do they handle a figure coming from EXO-6 that has missing parts? That may change my pre-order habits alone as going through EXO-6 Contact Us feature has resulted in a couple sporadic replies but ultimately not addressed the issue.

 

[Heavy Metal Spike]

I'm curious, how do they handle a figure coming from EXO-6 that has missing parts? That may change my pre-order habits alone as going through EXO-6 Contact Us feature has resulted in a couple sporadic replies but ultimately not addressed the issue.

That's a good question - and (based on my experience with damaged deliveries from them) would very much depend on you being an International vs. US-based customer.

For returning, US customers are probably not an issue, but it gets more convoluted as an International customer . . . you have to pay to ship back to them and they give you BBTS credit.

Fortunately, with the 4 or 5 items (out of hundreds over the last 20 years), I've either accepted replacements at BBTS's cost (because they were available), OR a complete refund, OR a partial credit (they are much more generous with that than Sideshow are!)

So - for EXO-6 pieces, that (at BBTS) sometimes sell out and sometimes don't, you have to take the risk that something MAY be wrong with an item, and BBTS may not have a replacement to send you. That being said, I've had no problems with ANY of the EXO-6 pieces I've got from BBTS (6 delivered so far, 3 on the way).

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[Raven]

That's a good question - and (based on my experience with damaged deliveries from them) would very much depend on you being an International vs. US-based customer.

For returning, US customers are probably not an issue, but it gets more convoluted as an International customer . . . you have to pay to ship back to them and they give you BBTS credit.

Fortunately, with the 4 or 5 items (out of hundreds over the last 20 years), I've either accepted replacements at BBTS's cost (because they were available), OR a complete refund, OR a partial credit (they are much more generous with that than Sideshow are!)

So - for EXO-6 pieces, that (at BBTS) sometimes sell out and sometimes don't, you have to take the risk that something MAY be wrong with an item, and BBTS may not have a replacement to send you. That being said, I've had no problems with ANY of the EXO-6 pieces I've got from BBTS (6 delivered so far, 3 on the way).

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I've had some experiences with items that are sold out but paid for inexplicably come "missing" from inventory with them when it comes time to ship my pile, making me wonder if they just decided to cash in on a hot item. No conclusive proof of course (would be hard), but it's happened often enough to be an annoyance and make me check elsewhere first.

 

[Heavy Metal Spike]

I've had some experiences with items that are sold out but paid for inexplicably come "missing" from inventory with them when it comes time to ship my pile, making me wonder if they just decided to cash in on a hot item. No conclusive proof of course (would be hard), but it's happened often enough to be an annoyance and make me check elsewhere first.

Never heard of this happening before. BBTS are an honorable company and wouldn't do that.

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[Raven]

Never heard of this happening before. BBTS are an honorable company and wouldn't do that.

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Your experience may vary of course. I'm not the only person to report this situation though. Make of it what you will.

 

[afrog]

I’ve never had an issue with BBTS, but I haven’t done a ton of ordering from them.