The automatic order cancellation policy is bad enough, but if the no refund on the NRD stands after doing so, then that's really bunk to me. What, do they think people are gonna order on credit cards with intentionally incorrect or outdated information, just to jack up edition sizes, or to keep others from being able to order in a case like this with a limited run? That makes no sense to me. But if not, then why penalize customers for something where it is so easy to make a mistake like spelling a first name incorrectly or forgetting to update account info. with a new address? With NRD, customers clearly want to buy the piece. For a business that's gone so far out of its way to earn good will from collectors by doing right from a customer service point of view, this is quite an about-face.
I don't mean to jump to conclusions, but the offer to move the NRD to another piece baffles me.