Mine is on the way from Alter Ego apparently. I knew I had it pre-ordered with them but they didn’t send me a notice or anything prior to shipping it. I’ve never ordered directly from them (I’ve ordered one thing from them previously from their eBay page) so I was surprised.
I've ordered a couple figures from Alter Ego before. I didn't have any issues with them. I don't remember if they sent me a notice about my order shipping soon or not. I think the free shipping and reward points beats Sideshow so I've been placing all my pre-orders with Alter Ego.
I've gotten several figures from them over the years and as I recall, they just send you a heads up that it's on the way along with the tracking number. Only exception is if there's an issue with charging your credit card on file.