Re: Hot Toys – MMS 293 & 294 Batman Returns: Batman and Bruce Wayne (Keaton) Set
I don't know their exact policy on it, but I know they made a one time exception for me. I called and explained that I really want this set, but it's just too expensive with Christmas being around the corner. I asked the customer service rep if I could cancel my preorder and be refunded my deposit so I could use the money to buy gifts. She said they can't do that, but she offered to ask a supervisor for me. She came back on the line and said her supervisor said they'd do it just this once because they understand finances can get tough at Christmas. She reminded me that they'd never do that for my account again, and not to preorder any figures I was unsure about getting because the deposits are non-refundable.
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I didn't even try but I wonder if they'd have refunded me the NRD on the Delorean when I cancelled it. What's their grounds for making exceptions.
I don't know their exact policy on it, but I know they made a one time exception for me. I called and explained that I really want this set, but it's just too expensive with Christmas being around the corner. I asked the customer service rep if I could cancel my preorder and be refunded my deposit so I could use the money to buy gifts. She said they can't do that, but she offered to ask a supervisor for me. She came back on the line and said her supervisor said they'd do it just this once because they understand finances can get tough at Christmas. She reminded me that they'd never do that for my account again, and not to preorder any figures I was unsure about getting because the deposits are non-refundable.
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