Hot Toys - MMS DX 11 - TDK: The Joker 2.0 Collectible Figure specs and pics

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I sold a joker on eBay recently and have a buyer wanting an $80 refund because the purple art box had a tear in it that resulted from shipping. He sent pictures and it looks like a tear in the bottom of the cardboard purple box. Am I crazy to think that this guy is crazy for throwing his arms up and using exclamation points for a tear in an art box? He's acting like the whole product is useless because of the box. Is this guy crazy? or should I be flipping tables that USPS scuffed my art box when they shipped it? With over 50 statues/figures, I've never gotten upset over a box issue. The statue/figure is the only concern. What do you think? I really couldn't believe he sent detailed pictures of cardboard.

Offer the buyer a choice. He can either accept:

-A $20 refund
-A full refund, provided he returns everything to you

Chances are, he actually wants to keep the item (he did buy it, after all), so he'll elect to take the $20 refund. But if not, Ebay will totally side with you if you offer a full refund in exchange for the item. At which point, you simply resell it again.
 
Both of my DX 11-12 came torn on the spine from SS. It was a issue with both figures at the time of release..the lids are too heavy for the paper thin spine.
 
Offer the buyer a choice. He can either accept:

-A $20 refund
-A full refund, provided he returns everything to you

Chances are, he actually wants to keep the item (he did buy it, after all), so he'll elect to take the $20 refund. But if not, Ebay will totally side with you if you offer a full refund in exchange for the item. At which point, you simply resell it again.

:lecture
This, this happened to several people on the eBay thread, they basically just want to get a big discount.
I bet they really want it and won't elect to ship it back.
Unfortunately, you may have to give them that $20 discount.
 
:lecture
This, this happened to several people on the eBay thread, they basically just want to get a big discount.
I bet they really want it and won't elect to ship it back.
Unfortunately, you may have to give them that $20 discount.

Doesn't eBay screw the seller with the shipping too? Since it was not "as described"?
 
Many thanks buddy!

ghostbust.35a.gif
 
Doesn't eBay screw the seller with the shipping too? Since it was not "as described"?

Yeah but I'd rather have the figure back and lose out on shipping than let that scum get his $80 FOR RIPPED PAPER.

Ripped box art is common with this release anyways. The paper sucks.
 
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