haytil
Super Freak
I sold a joker on eBay recently and have a buyer wanting an $80 refund because the purple art box had a tear in it that resulted from shipping. He sent pictures and it looks like a tear in the bottom of the cardboard purple box. Am I crazy to think that this guy is crazy for throwing his arms up and using exclamation points for a tear in an art box? He's acting like the whole product is useless because of the box. Is this guy crazy? or should I be flipping tables that USPS scuffed my art box when they shipped it? With over 50 statues/figures, I've never gotten upset over a box issue. The statue/figure is the only concern. What do you think? I really couldn't believe he sent detailed pictures of cardboard.
Offer the buyer a choice. He can either accept:
-A $20 refund
-A full refund, provided he returns everything to you
Chances are, he actually wants to keep the item (he did buy it, after all), so he'll elect to take the $20 refund. But if not, Ebay will totally side with you if you offer a full refund in exchange for the item. At which point, you simply resell it again.