Comparing what is clearly a manufacturer error, not protecting the neck to a stain-prone neck collar, to an imperfect stitch job is not the same at all.
One is clearly avoidable, whereas the other is a result of their production. Could the stitching be better? Probably. But is it a defect? By all means, no.
An example, I once purchased a $200+ file cabinet. I didn't meticulously inspect it when I first received it, but a few days later I noticed a large streak on the lower-half of the cabinet. I called and complained since the streak shouldn't have been there. The company apologized and offered to credit me back a percentage in lieu of returning it. That to me, is what good customer service is all about. They could have simply just told me to return it if I wasn't happy, but for a business to be successful they need to be able to make sales, even if it sometimes results in lower profits.
With SS and HT simply saying take it or leave it, now that makes little business sense since they are no longer making that sale if a customer returns it. And moreover if the customer returns the item now they have merchandise that they can't sell as "brand-new" anymore, which will only result in a lower price point when they try to sell it again.
Also, when most, if not all, businesses put out a product that has a defect it is pretty standard to either a.) issue a recall or b.) compensate the customer. Case and point, cellphone and car companies.
Anyways, we clearly have a difference of opinion. I could keep going on and on, but alas this is the internet, so whatever, but when it's all said and done, IN MY OPINION, I really don't think SS and HT handled the neck-gate situation to the best of their abilities.
lot of cool accessories and looks to try out.
