Hot Toys Snowtrooper

[Aliaz]

Very good read TaliBane.

And no credit for wobbly bases from Sideshow:

"
Thank you for response. I'm sorry if the previous answer was not satisfactory. Sadly, we cannot offer a credit in this case, as it seems this is how the piece was made by the manufacturer. In cases like this, it is considered to be a normal variation, and we cannot offer a partial credit in cases like that as it is across the line of figures.

Additionally, as this is not an item made by Sideshow Collectibles, but rather Hot Toys, we sadly have no control on how the items were made in order to correct the issue.

That said, I may be able to offer some troubleshooting. Our Returns manager has noticed that is the screws under the base are tightened, it will reduce the amount of wobbling.

I hope this answers your questions. Please provide the pictures at your earliest convenience. Please reply if you need any additional help!"

Looking at the bolded part they do seem to read this forum though

 

[Creighton]

In some cases you loosen the screws to relieve the tension warping.

 

[Creighton]

^^^


The screw trick worked for me -- I forget who to credit for that fix.

You're welcome my dear man

 

[Mr Walker]

Yeah, just loosen the screws and manually twist it a bit. You'll get the warp down to minimal/none.

 

[momaw]

Got my e-web today

 

[phobicsquirrel]

Those of you hoping for better bases:

Thank you for your reply. Please know the base replacement pieces sent to you were the best possible one we had available, and unfortunately we do not have another replacement at this time that would be a considerable difference. After a thorough check of our stock, it appears this is how the bases are. I apologize for any inconvenience this may cause you.

If you would like to keep your figures, please keep the better of the bases and destroy the extras, per the instructions you received. Once you have destroyed of the extra piece, please send me the pictures in response to this email.

If you are completely not satisfied with the figure, please let me know and I can set you up with a return for a full refund.

Please let me know how you wish to proceed. If you have any questions, please do not hesitate to ask me.

Interesting... I wonder, did you get this after the replacement was sent? I just got a email saying my stand was getting shipped but no mention of anything you wrote. If this is the case and they won't even offer a refund or add points/credit of some sort then I imagine some peeps will be using their CC to dispute the charge.

 

[momaw]

They offer a full refund on return so a chargeback would not be successful.

 

[Aliaz]

Got my e-web today

Nice!

 

[phobicsquirrel]

They offer a full refund on return so a chargeback would not be successful.

I think it would since the product is damaged and they won't fix it, returning the item just for a damaged piece seems really stupid. They should at least offer a credit like in the past, again I'm no expert.

 

[Wor-Gar]

Very good read TaliBane.

And no credit for wobbly bases from Sideshow:

"
Thank you for response. I'm sorry if the previous answer was not satisfactory. Sadly, we cannot offer a credit in this case, as it seems this is how the piece was made by the manufacturer. In cases like this, it is considered to be a normal variation, and we cannot offer a partial credit in cases like that as it is across the line of figures.

Additionally, as this is not an item made by Sideshow Collectibles, but rather Hot Toys, we sadly have no control on how the items were made in order to correct the issue.

That said, I may be able to offer some troubleshooting. Our Returns manager has noticed that is the screws under the base are tightened, it will reduce the amount of wobbling.

I hope this answers your questions. Please provide the pictures at your earliest convenience. Please reply if you need any additional help!"

Looking at the bolded part they do seem to read this forum though

So they still read this forum.

 

[Hoody999]

So they still read this forum.

Ha cool !

Although I doubt the Sideshow sculptors would be frequent readers on the thread.

They usually cop a hiding on here !!

 

[Chakaman]

I still need to do a body swap to the one on the right, but my E-Web squad is coming together.

 

[barryo]

Badass looking squad chris........

 

[Darth Fok]

Picking up mine tomorrow. Can't wait to display him. Glad I sold the SS version

 

[BatBrain]

Love these guys. I got the 2 pack and a deluxe. Other one is with probe droid.

 

[generalgrevious]

I still need to do a body swap to the one on the right, but my E-Web squad is coming together.

View attachment 352871

what bodys did you use for the sideshow snowies.

 

[Bo Shrek]

[RESIZE][/RESIZE]I was playing around with poses....

 

[Bo Shrek]

 

[Bo Shrek]

Damn why is it sideways!! Someone help a collector out!!

 

[TonTon]

Just crop your photos a tiny bit before posting. Even a tiny crop will set the orientation.