The Ringer
Super Freak
You make it sound like Hot Toys are angels. How bad is it when you have to complain on Facebook to get your items replaced when they duff up production. Or complain because Hot Toys deliberately ignore your emails hoping you'll go away and somehow it's your fault for their items that were screwed up due to such shoddy quality control.
It's still going on to this day. Broken or missing parts on figures/busts, people posting photos of the items on their Facebook page to get it sorted.
Obsession with profit. Doesn't matter who the company is these days. Enough is never enough.
In the end they almost always listen to the fans. We have seen several different sculpts of the same figure when with sideshow what we see originally is what we get. They hardly ever tweak whereas with HT when you get a bunch of _____y people they will revamp the prototype.